Advice with Faulty Item from the USA

Clarah_Lou

Fosterdog wrote: »

The states are severely lacking in a lot of laws and protections we have in the U.K. consumer protections are known to be pretty poor outside the "customer is always right" mentality which is pretty much all about goodwill rather than legal protection.

Also I don't know of any federal consumer laws so you'd have to look up specific consumer laws for Nevada to find out what if any protections you have, I doubt anyone on here would know because it's a UK based forum.

Even if there was something to protect you, you would almost certainly have to cover the cost of shipping it back to them which would probably be more than the cost of a new zip, plus out there they might only legally have to give a voucher refund rather than cash/card.

Thank you for taking the time to reply, I did have a look online but couldn't find what I needed so wondered if anyone on here had come across it before. Thanks again though for responding.

Clarah_Lou

custardy wrote: »

The sure do. Feel free to visit the store and exercise them.
In the vast majority of cases in the UK you would get no offer of refund/voucher without returning to store.

So you think they have to give me a refund if I take it back to the store?

Clarah_Lou

davidmcn wrote: »

I expect they do, but if you want to know details about consumer laws in Nevada, you should probably ask somewhere else, as we talk about UK consumer laws here.

As said though, what they're offering seems similar to what you'd get in the UK.

Thanks for the response. I know that legally in the UK they would have to give a full refund or exchange if the item was faulty and I had proof of purchase. I just wondered if anyone had come across similar in the States and was able to advise.

lincroft1710

https://statelaws.findlaw.com/nevada-law/nevada-consumer-laws.html

Might help

Might be a long read

Might be easier just to get the zip repaired locally

Clarah_Lou

waamo wrote: »

You could try asking on a Nevada based consumer forum. Unfortunately very few people on a U.K. forum will be familiar with Nevada state consumer legislation.

I get that, I was just asking on the off chance someone had come across this before...

waamo

Clarah_Lou wrote: »

So you think they have to give me a refund if I take it back to the store?

Unlikely I found this

There's no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer's return and refund policies.

This is the source of that quote https://consumer.findlaw.com/consumer-transactions/customer-returns-and-refund-laws-by-state.html

custardy

Clarah_Lou wrote: »

So you think they have to give me a refund if I take it back to the store?

Well that would depend on the store return policy/legislation,
You were there,so whats the return policy?

Clarah_Lou

waamo wrote: »

Unlikely I found this

This is the source of that quote https://consumer.findlaw.com/consumer-transactions/customer-returns-and-refund-laws-by-state.html

Hiya, that quote I think refers to unwanted items, not faulty ones. I found this though which is promising!

[I]Customer Returns and Refunds Under Federal Law

Many retailers, as part of their business models, allow returns if customers change their minds or receive unwanted items as gifts. While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.

In addition to retailers being required to accept the return of defective items, federal law provides a "Cooling-Off Rule " giving buyers three days to cancel purchases of $25 or more. [/I]

Clarah_Lou

custardy wrote: »

Well that would depend on the store return policy/legislation,
You were there,so whats the return policy?

I didn't read the returns policy, obviously I wan't expecting the coat to be defective within a week! And wasn't planning on returning any time soon...

custardy

Clarah_Lou wrote: »

I didn't read the returns policy, obviously I wan't expecting the coat to be defective within a week! And wasn't planning on returning any time soon...

So like anyone else who buys stuff on holiday.
you accepted the risk of no real returns/remedy