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Tenents authorising repairs.

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Comments

  • Norman_Castle
    Norman_Castle Posts: 11,871 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    snowcat75 wrote: »
    Unfortunately reminding does not seam to work, She installed a water meter without authorisation earlier in the year..... At the moment they have had a letter sent to them listing all the issues with the state of the outside (including) the boyfriend using the garden to dump all his excess building materials..... Certainly not keepers these.
    If the tenancy is for six months or longer they don't need authorisation. https://www.citizensadvice.org.uk/consumer/water/water-supply/paying-your-water-bill/changing-to-a-water-meter/


    Contact whoever you use to fix the boiler and ask them not accept work from the tenant. If you have a good relationship with them they will understand.
  • snowcat75
    snowcat75 Posts: 2,283 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 19 November 2019 at 9:59PM
    If the tenancy is for six months or longer they don't need authorisation. https://www.citizensadvice.org.uk/consumer/water/water-supply/paying-your-water-bill/changing-to-a-water-meter/


    Contact whoever you use to fix the boiler and ask them not accept work from the tenant. If you have a good relationship with them they will understand.

    RLA did say however that you should be consulted and agree in writing before fitting especially to its location (as this can cause damage) or as they have done remove the pavers dig up outside the patio doors then leave said pavers dumped in the middle of the once lawn. if its not suitable then the LL has the right to request its removal (apparently)...… Again in principle I wouldn't have an issue, however again its lack of communication. (and total disregard for the property)
  • snowcat75
    snowcat75 Posts: 2,283 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    GDB2222 wrote: »
    You don’t need to be gas safe to do that job. It’s just water.

    especially on an oil fired system;)
  • Having a water meter installed is perfectly within a tenants rights. Some water companies insist one is installed, I know this because it happened to me, there was no choice. But if a tenant wants to change from a credit to prepayment utility meter or to a water meter, they can.

    Did they know there was a flashing problem?

    It sounds like both parties need to do G_Ms favourite thing, indulge in some Tea and cake and have a good chat about who should do what and when. Including keeping the garden in a good condition.

    I know I had a leak start in the bathroom. The LL didn't do repairs and frightened me when I phoned him to tell him about a repair need (including giving me notice by text in one instance - I wasn't rude in any sense of the word but I did insist repairing a broken front door was his obligation, not mine). I didn't tell him about the leak, it got worse and eventually there was a ceiling cave in. I had reported tile shaped damp before in the area. He tended to say repairs were my fault or not necessary or say he'd do them and 'forget' and was very difficult to talk to. Turned out the roof had been saturated with water for 20 years including having 27 year old saturated roofing boards underneath another lot (so problem was very old).

    The tenants may not have known you were capable of doing your own repairs, or that you were Gas safe registered (I assume you are). They should have phoned the repair into you, of course, but I suspect there was a reason they didn't. Or, with the message on the sticker on the boiler, they may have just thought they were doing the right thing.
  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    edited 20 November 2019 at 1:01AM
    snowcat75 wrote: »
    As said, If tenents have authorised repairs and trades to come in without the Landlords knowlage would it be legal to then invoice the tenants for the work carried out?...
    Do you mean legal for the trade to invoice the tenants? Yes, of course. The tenants instructed the trade to do the work.

    Or do you mean the trade has invoiced the landlord and is it then legal for the landlord to invoice the tenants? Again, yes, as the tenants failed to get the LL's authorisation for the work. Indeed, if the tenants failed to pay you could deduct it from their deposit in due course......

    If you are actually asking what you should do it depends
    a) whether the trade has invoiced you, or the tenants?
    b) how the trade might respond (ie future relationship) if you refuse to pay and the tenant also fails to pay him
    c) how reliant you are on that tradesperson going forward
    d) whether you value an easy life over a cost-effective business

    ps nothing wrong with a non-GasSafe plumber working on a 3 port valve!. I've changed a 3 port in my home using utube and I'm not even a plumber. Actually it's the electrics that are the hardest bit!
    https://www.youtube.com/watch?v=M9DkNwVL4Dc
  • snowcat75
    snowcat75 Posts: 2,283 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Having a water meter installed is perfectly within a tenants rights. Some water companies insist one is installed, I know this because it happened to me, there was no choice. But if a tenant wants to change from a credit to prepayment utility meter or to a water meter, they can.

    Did they know there was a flashing problem?

    It sounds like both parties need to do G_Ms favourite thing, indulge in some Tea and cake and have a good chat about who should do what and when. Including keeping the garden in a good condition.

    I know I had a leak start in the bathroom. The LL didn't do repairs and frightened me when I phoned him to tell him about a repair need (including giving me notice by text in one instance - I wasn't rude in any sense of the word but I did insist repairing a broken front door was his obligation, not mine). I didn't tell him about the leak, it got worse and eventually there was a ceiling cave in. I had reported tile shaped damp before in the area. He tended to say repairs were my fault or not necessary or say he'd do them and 'forget' and was very difficult to talk to. Turned out the roof had been saturated with water for 20 years including having 27 year old saturated roofing boards underneath another lot (so problem was very old).

    The tenants may not have known you were capable of doing your own repairs, or that you were Gas safe registered (I assume you are). They should have phoned the repair into you, of course, but I suspect there was a reason they didn't. Or, with the message on the sticker on the boiler, they may have just thought they were doing the right thing.

    There is little point in an ongoing discussion with the following tenants, Iv ran my own business for enough years and employed people to get very good at reading people.

    The leaking flashing was visible from the wall upstairs not only was it damp but it caused the plaster to blow, I picked it up straight away on inspection, the reply was she never went in that room, even though her step kids sleep in there every fortnight!

    Again the only reason she called the boiler guy out was because it suited her, she has already been told as last year she cancelled the same chap for an annual service with a days notice and requested he came in the evening


    Again when caught out she lied saying it was him who did so. The same way she lied and said id authorised this call out.

    As I stated there really is no going forward... as I have no trust left for tenant.

    For not wishing to contact me she can also be extremely vocal when she wishes, so I don't think that's the reason.

    Notice I always say her there are 2 people on the tenancy he is and was no problem on his own but as she is clearly the dominant force I no longer have any contact with him, even to the extent of requesting he was there at an inspection, to which I was told that he is nothing to do with the house!

    There's little point in continuing with the tenancy as it is.
    G_M wrote: »
    Do you mean legal for the trade to invoice the tenants? Yes, of course. The tenants instructed the trade to do the work.

    Or do you mean the trade has invoiced the landlord and is it then legal for the landlord to invoice the tenants? Again, yes, as the tenants failed to get the LL's authorisation for the work. Indeed, if the tenants failed to pay you could deduct it from their deposit in due course......

    If you are actually asking what you should do it depends
    a) whether the trade has invoiced you, or the tenants?
    b) how the trade might respond (ie future relationship) if you refuse to pay and the tenant also fails to pay him
    c) how reliant you are on that tradesperson going forward
    d) whether you value an easy life over a cost-effective business

    ps nothing wrong with a non-GasSafe plumber working on a 3 port valve!. I've changed a 3 port in my home using utube and I'm not even a plumber. Actually it's the electrics that are the hardest bit!
    https://www.youtube.com/watch?v=M9DkNwVL4Dc

    I will be invoiced, no question she wouldn't pay a penny and has already stated so.

    The trade services our 7 different boilers I also use him on odd parts and he's local (small community) and I know his in-laws well.

    so falling out isn't an option, I will pay him, but wanted to know if it was OK to invoice the tenants as the work was carried out without my authorisation.
  • Comms69
    Comms69 Posts: 14,229 Forumite
    10,000 Posts Third Anniversary Name Dropper
    snowcat75 wrote: »
    Thanks for the spell check, but yes I am very dyslexic but fortunately it makes my brain work in ways others are not which has allowed me to build a couple of houses (including the one they live in), Have held welding codlings to work and make high pressure industrial steam boilers, in the nuclear industry, built equipment for mining/ agriculture and construction...….. to mention a few.

    As you've felt it your duty to critique my spelling here and here are a few examples of my day job, please feel free to critique and decide if my spelling somehow is a reflection on my capability's to carry out jobs correctly.

    So as the boiler is firstly Oil fired ,mains gas is about 20 miles away.. and I put the C/H system in around 20 years ago myself after building the rest of the house (all to regs) and the 3 port valve is located in the airing cupboard, I might just be capable of changing it.

    Spanners and tools really don't care if you can spell or not;)

    I have all the boilers serviced annually by an OFTEC guy for compliance.

    That’s great; I was literally asking the question.

    For all I know you’re a random person trying to save a few quid...
  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    snowcat75 wrote: »
    There is little point in an ongoing discussion with the following tenants, Iv ran my own business for enough years and employed people to get very good at reading people.

    The leaking flashing was visible from the wall upstairs not only was it damp but it caused the plaster to blow, I picked it up straight away on inspection, the reply was she never went in that room, even though her step kids sleep in there every fortnight!

    Again the only reason she called the boiler guy out was because it suited her, she has already been told as last year she cancelled the same chap for an annual service with a days notice and requested he came in the evening


    Again when caught out she lied saying it was him who did so. The same way she lied and said id authorised this call out.

    As I stated there really is no going forward... as I have no trust left for tenant.

    For not wishing to contact me she can also be extremely vocal when she wishes, so I don't think that's the reason.

    Notice I always say her there are 2 people on the tenancy he is and was no problem on his own but as she is clearly the dominant force I no longer have any contact with him, even to the extent of requesting he was there at an inspection, to which I was told that he is nothing to do with the house!

    There's little point in continuing with the tenancy as it is.



    I will be invoiced, no question she wouldn't pay a penny and has already stated so.

    The trade services our 7 different boilers I also use him on odd parts and he's local (small community) and I know his in-laws well.

    so falling out isn't an option, I will pay him, but wanted to know if it was OK to invoice the tenants as the work was carried out without my authorisation.
    * Pay your tradesman and instruct him never to do further work unless authorised directly by you.
    * send a copy of the invoice to the tenants (both named joint tenants) with a covering letter briefly but clearly requesting payment and explaining why
    * yes, we both know they will either ignore it or ring you and give you an earful. Ignore.
    * serve a S21 Notice making sure you time it right, and it is fully valid, See
    S21 checklist (Is a S21 valid?)
    * seek possession via the courts when the S21 expires - these are not tenants to keep
    * when the tenancy is ended by the court (or earlier if the tenants leave by serving their own norice or Early Surrender), deduct the invoice amount from their deposit. Write to them explaining why.
    * if/when they seek arbitration over the deduction, submit clear explanation to the arbitrators. Remember not to deduct the entire invoice - just the difference betwen what it would have cost you to fix yourself and what the invoice cost you.
  • GDB2222
    GDB2222 Posts: 26,878 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    G_M wrote: »
    * Pay your tradesman and instruct him never to do further work unless authorised directly by you.
    * send a copy of the invoice to the tenants (both named joint tenants) with a covering letter briefly but clearly requesting payment and explaining why
    * yes, we both know they will either ignore it or ring you and give you an earful. Ignore.
    * serve a S21 Notice making sure you time it right, and it is fully valid, See
    S21 checklist (Is a S21 valid?)
    * seek possession via the courts when the S21 expires - these are not tenants to keep
    * when the tenancy is ended by the court (or earlier if the tenants leave by serving their own norice or Early Surrender), deduct the invoice amount from their deposit. Write to them explaining why.
    * if/when they seek arbitration over the deduction, submit clear explanation to the arbitrators. Remember not to deduct the entire invoice - just the difference betwen what it would have cost you to fix yourself and what the invoice cost you.

    The tenants won't pay their final month's rent, will they? So, that will eat into the deposit.
    No reliance should be placed on the above! Absolutely none, do you hear?
  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    GDB2222 wrote: »
    The tenants won't pay their final month's rent, will they? So, that will eat into the deposit.
    Well maybe, maybe not. If they don't, then


    a) depends by how much the deposit exceeds the final months rent (hey ho! for the Tenant Fees Act!)


    b) if OP knows where the tenats are going, there's always small claims.....
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