RAC Ongoing Complaint

foxtrotoscar_2

gettingtheresometime wrote: »

I'm guessing the OP feels that they are out of pocket because they eventually had to pay to get the issue completely fixed rather than have the RAC completely fix the problem 'free'.

Yes, the RAC carry all spares for all cars in their vans don't they? They are a get you to your destination service not a free repair whatever the problem there is at the road side service.

Blackbeard_of_Perranporth

Recently I had the misfortune to have a puncture on the motorway. the man from the AA changed my tyre and I got home. he had completed his task. it was my responsibility to get my tyre fixed, not his.


What extra service does OP want, the man from the RAC got you home!

Aylesbury_Duck

RickC182 wrote: »

I don't expect them to repair anything for "free" my issue is with the service received in regards to the information I was given by their engineer.

If they diagnose something that turns out to be something else (without inspecting any other element on the vehicle) then how is that adequate service?

But their job is to get you home and any diagnosis they give is a brief one done at the side of the road, often in difficult (raining in your case) and sometimes risky positions. It is not a substitute for a proper mechanic's check and shouldn't be taken as such.

If you expected the RAC to provide a detailed and accurate diagnosis of any fault they encounter, would you have expected them to tow you to an RAC garage where they have the equipment, time and safe environment to do so properly, and to replace any parts that were needed, all for a broken wiper? I think not. Not for £16 a month. Otherwise we'd all take out that policy and not bother with a garage.

You need a different type of breakdown service if your expectations are beyond a fix at the roadside or a tow home or to a garage.

davidmcn

RickC182 wrote: »

I don't expect them to repair anything for "free" my issue is with the service received in regards to the information I was given by their engineer.

If they diagnose something that turns out to be something else (without inspecting any other element on the vehicle) then how is that adequate service?

You didn't pay them to provide an expert opinion about ultimately how your b*ggered wipers should be fixed, you paid them to get you home.

Would you have been happier if he had said he hadn't a clue why your wipers weren't working (but still got you home)?

DoaM

So OP is paying the RAC £192 a year for "get you home" cover? :eek:

RickC182

Speaking to RAC on the phone they suggest that the engineers are supposed to either fix or tell you what it is so you can get it fixed.

I appreciate he can't just whip out and replace a motor/mechanism, it is about the service. I.E - it;s your stalk that's the issue but I've fixed it so it's all good now.

There was no other checks done to ascertain any other potential fault, he just concluded that with a click of the stalk control that it was that at fault.

BoGoF

RickC182 wrote: »

There was no other checks done to ascertain any other potential fault, he just concluded that with a click of the stalk control that it was that at fault.

Is that not the obvious conclusion to draw in this situation?

Your expectations are way too high.

bigisi

RickC182 wrote: »

Speaking to RAC on the phone they suggest that the engineers are supposed to either fix or tell you what it is so you can get it fixed.

So if he had done that how would you have been in any different position to the one you're in now?

RickC182 wrote: »

There was no other checks done to ascertain any other potential fault, he just concluded that with a click of the stalk control that it was that at fault.

Again, so what? How has him doing this put you "out of pocket"? A question you handily keep avoiding

Labsuper

RickC182 wrote: »

Speaking to RAC on the phone they suggest that the engineers are supposed to either fix or tell you what it is so you can get it fixed.

I appreciate he can't just whip out and replace a motor/mechanism, it is about the service. I.E - it;s your stalk that's the issue but I've fixed it so it's all good now.

There was no other checks done to ascertain any other potential fault, he just concluded that with a click of the stalk control that it was that at fault.

Their job is to get you going on to your destination not give you chapter and verse about at the roadside as to what the problem was. You are not out of pocket as you would have had the repair bill anyway!

Aylesbury_Duck

RickC182 wrote: »

There was no other checks done to ascertain any other potential fault, he just concluded that with a click of the stalk control that it was that at fault.

Which was logical. If jiggling the stalk fixed the problem, why spend further time testing all the other potential problems?

Have you actually ascertained that the broken motor was caused by the RAC's actions? If you can't show that, then a link between the dodgy stalk and the failing motor is speculative, and you're certainly not out of pocket.

Why do you consider yourself out of pocket, anyway?