Plusnet rip off cancellation fee
edited 30 November -1 at 1:00AM in Broadband & Internet Access
9 replies 1.1K views
Hi, I don't know if this is covered elsewhere, but my Plusnet phone & broadband contract ends on the 27th November, so I decided to switch to the Post Office. The switch date is the 27th November, so I thought there would be no problems. Unfortunately Plusnet think differently. On Tuesday, they sent me an email stating that I will be liable to pay an early cancellation fee of £3.66. Is this legal? As I had no choice of the actual switch date, it was pure luck that the switch date was the same as my contract end date. When I have switched previously, no early cancellation fees were payable, for longer periods. I don't want to stay with Plusnet as I had a traumatic switch last year, when I was without phone or broadband for three weeks.