Do I have to go downstairs to collect my parcel?

ThemeOne

ahohahoh wrote: »

I knew I was expecting a parcel in that time range, but you’ve raised a good point that I should be more aware of the security issues.

It's only a good point insofar as if you'd engaged the delivery person in conversation on the intercom before buzzing him in you might have known he wanted you to come down. However, from your post, it sounds like you couldn't hear anything through the intercom.

How you buzz people into your building and the security implications are entirely up to you and not related to your question.

I think strictly speaking they're meant to bring parcels to your door but I think you have to be prepared to be flexible if you're up a lot of stairs.

unforeseen

unholyangel wrote: »

Yes it should be delivered to your flat door, assuming that formed part of the address you provided when ordering.

It should be delivered to the delivery point. If that is a set of mailboxes in the communal area then that is where it should go. If it needs a signature then the addressee needs to meet the delivery agent at that point.

visidigi

They deliver to the building, not the person or the room.

custardy

Ahhh. Flashbacks to delivering to tenements,flats,high rises and all other manner of places that are a PITA

unholyangel

unforeseen wrote: »

It should be delivered to the delivery point. If that is a set of mailboxes in the communal area then that is where it should go. If it needs a signature then the addressee needs to meet the delivery agent at that point.

Not sure why you would think thats the set up here. Its incredibly rare to have that in flats in the UK and nothing the OP has said indicates they have a pigeonhole mailbox in a foyer.

visidigi wrote: »

They deliver to the building, not the person or the room.

If it was goods the OP ordered then the contract with the retailer (who the courier is acting as an agent for) retains risk until the parcel enters the physical possession of the consumer (or someone identified by the consumer as authorised to receive the goods).

That aside, the OP said flat and not room. A flat is an entirely separate dwelling and if it was on the address then that should be where it is delivered to. A reversed comparison would be a retailer hiring premises in a shopping mall. Would they consider an item returned if it was merely delivered it to the shopping mall and not their store?

Hermione_Granger

unforeseen wrote: »

It should be delivered to the delivery point. If that is a set of mailboxes in the communal area then that is where it should go. If it needs a signature then the addressee needs to meet the delivery agent at that point.

unholyangel wrote: »

Not sure why you would think thats the set up here. Its incredibly rare to have that in flats in the UK and nothing the OP has said indicates they have a pigeonhole mailbox in a foyer.

They didn't say that was the case, just that it may be, hence the reason for the word "if".
There must be some way for mail to be delivered to the front of the building otherwise how would the postman/woman be able to get past the front door seeing as it needs to be unlocked by someone from the inside?