»

Ebay item faulty? Best way to sort it out?

New Post Advanced Search

Coronavirus: The latest from MSE


The MSE team is working extremely hard to keep the info we have about your travel rights, cancellation rights, sick pay (and more) up to date.
The official MSE guides: NEW MSE Coronavirus Guides

NEWSFLASH 31/3
RESCUE FLIGHTS FOR STRANDED BRITS * SCHOOL MEALS VOUCHERS * BRIGHTHOUSE COLLAPSES

Ebay item faulty? Best way to sort it out?

13 replies 1.4K views
BoohooBoohoo Forumite
878 posts
Part of the Furniture 500 Posts
✭✭✭
Hello.


I bought a replacement battery for an old Nokia phone.


It arrived on Monday and i put it in mobile and charged it up fully. Tuesday night my dad calls from hus landline to say the his mobile(new battery for his mobile) has gone and died. I told him to leave it and plug in the charger in the morning and let it fully charge.


He done all that and the same thing happened last night. Recharged for the 3rd time and today i looked at the battery status and it's below half charge. It is an old 2G Nokia and his old battery used to last a week when left on al the time so i think this is a dodgy battery.


It was from a UK seller and under £8.


Can somebody give me advice on how to contact the seller to get a refund as i am not sure of the proccess and i don't want to pay for the postage myself if have to.


Thank you.
«1

Replies

  • lindenslindens Forumite
    2.8K posts
    Part of the Furniture 1,000 Posts Photogenic PPI Party Pooper
    ✭✭✭✭
    click on the order, and click on "contact seller". write a message like you have written above.
    You're not your * could have not of * Debt not dept *
  • BoohooBoohoo Forumite
    878 posts
    Part of the Furniture 500 Posts
    ✭✭✭
    lindens wrote: »
    click on the order, and click on "contact seller". write a message like you have written above.

    Thank for replying.


    I sent a message saying that the new battery only lasted just over 24 hours and the battery maybe faulty and i got a short message back stating that as it's an old phone the new battery will only last a day and there is nothing they can do about it.


    What do you think my next step should be?
  • theonlywayisuptheonlywayisup Forumite
    14.2K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭
    As above, open a SNAD claim and wait for your pre paid label.

    Don't fanny about with the detail, just say the item doesn't charge. Nothing more.

    You and the seller will be given 8 days to resolve the issue, if it isn't resolved then you ask ebay to step in and they will either refund you or send you a prepaid label to return the item.
  • BoohooBoohoo Forumite
    878 posts
    Part of the Furniture 500 Posts
    ✭✭✭
    As above, open a SNAD claim and wait for your pre paid label.

    Don't fanny about with the detail, just say the item doesn't charge. Nothing more.

    You and the seller will be given 8 days to resolve the issue, if it isn't resolved then you ask ebay to step in and they will either refund you or send you a prepaid label to return the item.

    I am not sure if i did a SNAD or not now.
    I went for the return item due to being broken or faulty.


    It gave me a label to print off to return to the seller.


    I take it there is no postage to pay for me?


    I went to my local PO this morning and i said i will need to send something in the next day or 2 and the guy asked what i will sending so i said a phone battery and the reply was that he is not sure if the system will allow a battery on its own to be sent into the system.


    If i do send it i will ask for proof of posting.
  • edited 10 November 2019 at 12:42PM
    shaun_from_Africashaun_from_Africa Forumite
    12.1K posts
    Part of the Furniture 10,000 Posts
    ✭✭✭✭✭
    edited 10 November 2019 at 12:42PM
    Boohoo wrote: »
    and the guy asked what i will sending so i said a phone battery and the reply was that he is not sure if the system will allow a battery on its own to be sent into the system.

    It won't.
    Lithium batteries not fitted to the equipment they are designed for are prohibited from being sent in the post.

    About 18 months ago, I opened a Paypal dispute for a faulty lithium battery and I was also asked to return it to the seller.
    After many e-mails between myself and Paypal during which I kept telling them that it would be illegal to send it back through the post or with a courier (and providing proof of this with screenshots from various courier websites), they eventually closed the dispute in my favour and refunded me in full and told me to dispose of the battery.
  • theonlywayisuptheonlywayisup Forumite
    14.2K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭
    As above, you need to ring ebay and tell them that you are not able to post the item back as it is prohibited.
  • BoohooBoohoo Forumite
    878 posts
    Part of the Furniture 500 Posts
    ✭✭✭
    It won't.
    Lithium batteries not fitted to the equipment they are designed for are prohibited from being sent in the post.

    About 18 months ago, I opened a Paypal dispute for a faulty lithium battery and I was also asked to return it to the seller.
    After many e-mails between myself and Paypal during which I kept telling them that it would be illegal to send it back through the post or with a courier (and providing proof of this with screenshots from various courier websites), they eventually closed the dispute in my favour and refunded me in full and told me to dispose of the battery.

    This is what i was not sure about.


    It is strange that the seller who i got the battery from sent it in a jiffy without any warning stickers on and it arrived ok.


    I have read on MSE about people returning duff products and sending batteries back only to not arrive as there were picked up at the sorting office and destroyed of and the then being left out of pocket.


    Thanks for all the helpfull replies and i will contact Ebay to sort this out.
  • shaun_from_Africashaun_from_Africa Forumite
    12.1K posts
    Part of the Furniture 10,000 Posts
    ✭✭✭✭✭
    Boohoo wrote: »
    Thanks for all the helpfull replies and i will contact Ebay to sort this out.

    Before contacting them, make sure that you have a copy of this to hand:
    https://personal.help.royalmail.com/app/answers/detail/a_id/96/~/prohibited-and-restricted-items---advice-for-personal-customers
    so you can read out the part about unconnected lithium batteries being prohibited in the mail.
    You could also attach a copy of it to your dispute but I don't know if they actually read things that get sent with disputes.
  • kangoorakangoora Forumite
    956 posts
    Fifth Anniversary 500 Posts
    ✭✭✭
    Boohoo wrote: »
    This is what i was not sure about.


    It is strange that the seller who i got the battery from sent it in a jiffy without any warning stickers on and it arrived ok.
    .
    Not really, the seller just sent it without declaring it and said to the PO person it was something else and not a battery.

    They were basically taking a chance it wouldn't catch fire/explode - although I very much doubt if that had happened there would be any evidence left of who sent it. Possible but unlikely.

    I very much doubt RM x-ray every large letter to catch people sending batteries illegally so the chances of one being intercepted must be vanishingly small. Maybe if they are being returned to "BatteriesRUS" mail address some are probably looked at :)
Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support