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the_lunatic_is_in_my_head wrote: »the first 3 responses didn't advise the OP what their consumer rights are when an item is faulty.
From OP.The main fact is we cannot use it due to the pain it causes
The OP never mentioned Faulty in their post. Only they twist round and that could be how the OP was using the steamer.Life in the slow lane0 -
born_again wrote: »From OP.
The OP never mentioned Faulty in their post. Only they twist round and that could be how the OP was using the steamer.The plastic attachments not beign secure and spinning off
May well be the way the OP is using the product and if that is the case the staff in store should have looked at the item, not told them to go away and phone customer services as how is someone in a call centre going to determine how the attachments are being secured in place.
Equally the OP states Currys advised they would attempt to fix the unit if they agreed it was faulty which is not inline with the Consumer Rights Act if the OP requested a refund.In the game of chess you can never let your adversary see your pieces0
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