Returning items

Asker

the_lunatic_is_in_my_head wrote: »

This the point to focus on, you have 30 days to reject the goods outright for a full refund, you may be asked to demonstrate the fault (the above sounds like it easy could be in store) but Currys can not insist on a repair if you don't want one in this instance.

Go back and tell them you are exercising your short term right to reject the goods outright for a full refund.

If they refuse send a letter before action to head office for the value of the cleaner.

An actually helpful response, thank you!!!!

Asker

DoaM wrote: »

As above. And if you paid by credit card (and the item value was £100+) then you could also/instead raise a Section 75 claim with your CC provider.

Another actually helpful response, thank you!!!

DoaM

Bear in mind (as post #10 infers), to invoke the STRR then you need to prove that the faults exist. From what you describe though, this should be fairly easy to do.

oldernonethewiser

DoaM wrote: »

Bear in mind (as post #10 infers), to invoke the STRR then you need to prove that the faults exist. From what you describe though, this should be fairly easy to do.

Post #10 implies, you infer

lincroft1710

As pushing the steam trigger causes pain to you and your wife, both young, fit gym enthusiasts, this suggests one (or more) of the following.

1. There is a fault with the trigger on the particular machine you bought.

2. There is a design fault with this product (if this is the case then one would expect this to be documented in online reviews)

3. Neither of you is as fit or strong as you think you are.

If 1. then you would have a case for returning the machine as it is faulty.

If 2. then unfortunate as the machine isn't faulty since it still works

If 3. you need to speak to your gym

visidigi

I imagine Currys said call Vax - Vax do all post sales support on their products. Have you rung them? They might be able to offer you an alternative that works for 'your needs'

Asker

UPDATE:

Well it seems that I, and those who agreed with me and helped have been vindicated: I called Vax, who were incredibly helpful and understanding and totally agreed on all points (I told them nothing more than I wrote in the OP) that it's a faulty item and actually said they believe Curry's were wrong not to refund based on what I told them. They apologised gave me an "Uplift code" which they said I would be able to use as full refund or replacement or exchange as I wish. Good to know I'm not nuts.

--

As an aside, thank you for the helpful replies that eventually rolled in. I've never understood why on forums like this people are so quick to defend companies and make you out to be the nutcase especially when asking a reasonable question. This really should have been a clear cut case all along. Thanks to the helpers!

[Deleted User]

Asker wrote: »

Good to know I'm not nuts.

What you describe is simply good customer service on the part of Vax. If they agreed to uplift the item and refund without even sight of it then they cannot know whether there is a "fault" or if you are just dissatisfied.

Do not confuse goodwill gestures by a retailer or manufacturer with your legal rights as a consumer.

In the same way, please don't confuse "helpful" posts with factual ones.

BoGoF

Asker wrote: »

UPDATE:

Well it seems that I, and those who agreed with me and helped have been vindicated: I called Vax, who were incredibly helpful and understanding and totally agreed on all points (I told them nothing more than I wrote in the OP) that it's a faulty item and actually said they believe Curry's were wrong not to refund based on what I told them. They apologised gave me an "Uplift code" which they said I would be able to use as full refund or replacement or exchange as I wish. Good to know I'm not nuts.

--

As an aside, thank you for the helpful replies that eventually rolled in. I've never understood why on forums like this people are so quick to defend companies and make you out to be the nutcase especially when asking a reasonable question. This really should have been a clear cut case all along. Thanks to the helpers!

You are missing the point. Vax owed you nothing, your consumer rights were not with them.

What you have got is a goodwill gesture, a good result for you but it doesn't make you right.

Anyways at least you have discovered that Currys are best avoided.

the_lunatic_is_in_my_head

BoGoF wrote: »

You are missing the point. Vax owed you nothing, your consumer rights were not with them.

What you have got is a goodwill gesture, a good result for you but it doesn't make you right.

Anyways at least you have discovered that Currys are best avoided.

Correct that the response from Vax is goodwill but if it's correct that the attachments for the cleaner are faulty then OP is right to expect a refund and the first 3 responses didn't advise the OP what their consumer rights are when an item is faulty.