Waitrose Parking.

Alter_ego

Good morning, my wife shops daily at Waitrose, by car.
Today she received a parking charge notice from Britannia Parking.
The two photographs show her car entering one day and exiting the next day. The car did not stay overnight.
She has done nothing so far, local people have advised that Waitrose manager is not interested in parking disputes.
Any advice on the course of action best to take will be gratefully received. TIA.

Ralph-y

hi, and welcome to the forum ........

there will be plenty for you to read up on ...

go to the newbies thread

https://forums.moneysavingexpert.com/discussion/4816822/newbies-private-parking-ticket-old-or-new-read-these-faqs-first-thankyou



this is called 'double dipping' a well know error with ANPR



so read up and send off the template ...


complain to the store manager ... not customer services. and email , let him/her know that you are about to email the CEO....



and



the CEO



other useful info



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Ralph:cool:

Alter_ego

Thanks for the reply. Wife is contacting store manager etc.
Should she still go ahead with the appeal? If yes can she leave out bits of the template that do not apply?

Coupon-mad

The two photographs show her car entering one day and exiting the next day. The car did not stay overnight.

Do the Head Office / CEO of Waitrose major complaint first as long as she doesn't time out her appeal (28 days). Point out that this ANPR PCN is a scam:

The two photographs show her car entering one day and exiting the next day. The car did not stay overnight.

Search the forum for DOUBLE DIP. saves us sooo much typing!

POPPYOSCAR

Alter_ego wrote: »

Thanks for the reply. Wife is contacting store manager etc.
Should she still go ahead with the appeal? If yes can she leave out bits of the template that do not apply?

I would speak to the manager.

I would also email their customer complaints.

The more people that complain the better.

Waitrose are having a difficult time at the moment and if they have any sense they will do something about customers being alienated by their parking arrangements.

waamo

Alter_ego wrote: »

Thanks for the reply. Wife is contacting store manager etc.
Should she still go ahead with the appeal? If yes can she leave out bits of the template that do not apply?

Do not alter the template at all. You run the risk of messing up if you don't know what you are doing.

Fruitcake

The keeper should complain to the store manager and/or the CEO, nobody lower than that.

If the PCN isn't cancelled before the appeal deadline then the keeper should appeal as already advised.
Complain to the DVLA that this was in fact two visits so the keeper's data was unlawfully obtained.

Complain to the keeper's MP, hinting that a vote for them (if they are up for re-election) will be dependant on their handling of this case.

Alter_ego

Thanks for the help. Waitrose manager has had the ticket cancelled (In spite of his negative reputation)

Fruitcake

Alter_ego wrote: »

Thanks for the help. Waitrose manager has had the ticket cancelled (In spite of his negative reputation)

Did you get that in writing?

It s not cancelled until the parking scammers say it is cancelled.

In addition, please make the complaints to the DVLA and your MP as requested. We need your help to get this stamped out and can't do it if these complaints are not made.
Your data has unlawfully been obtained. You could make a claim for a DPA/GDPR breach against them if you wish. The going rate is in the order of £500 for the claimant if they win, which does not require proof of loss, just proof that a data breach occurred.

Alter_ego

Not in writing from manager, email followed by letter from Britannia parking.
Will complain as suggested, thanks again.

The_Slithy_Tove

Alter_ego wrote: »

Not in writing from manager, email followed by letter from Britannia parking.

That's good enough. Keep that letter for 6 years, in case they decide to revive it for some reason.