Failed Bathroom Install

whambam

Hi,

I recently had someone in and has failed to show again to complete the bathroom as specified. It was paid by debit card through a bank transfer as I believed it would offer me some protection section 75 they call it or a chargeback.

Contacted my bank and said no someone else said you could log a dispute and take it from there.

Anyone been through this process? Unable to contact the tradesman simply not talking.

grumbler

whambam wrote: »

It was paid by debit card through a bank transfer

It's either a debit card payment OR a bank transfer from a current account. Two different things.

missile

You have no protection with a bank transfer. Presumably you have his name and address? Raise a case in small claims court. Cheap and easy to DIY.

whambam

I dont have his full name and address?

I've paid £2500 for half a bathroom installed incorrectly! I will not go private again and too many cowboys and errors are made. At least you can keep asking the company to redo the job if its not done properly or they may send someone else and sack the other one who done it wrong.

MarcTJTD

Oof.

Do you have anything at all that you can use to trace the tradesman? .. a company name, website, a mobile number or email address? Did he provide a quotation, invoice or any other documentation for the work? .. do you still have his financial details for the bank transfer?

If you can identify him and prove that you paid him for work he didn't complete, you may be able to seek legal advice.

shortcrust

What’s the alternative to ‘going private’? Are there public sector bathroom installers? Perhaps the OP has had a sneak preview of the Labour manifesto.


(Only a joke btw...)

G_M

If you want payment protection, use a credit cad, nt a debit card or bank transfer.

And never, ever ever, pay in advance! OK, if there are significant materials needed it's fair for the contractor to want some limited upfron payment for materials, but you'd expect those materials to be delivered to you and to belong to you.

But the amount should be agreed upfront and should be limited. The bulkof the payment should either be made on satisfactory completion,or perhaps, by agreement, in installments - eg when half the work is done, you pay a quarter of the cost.... with the bulk payabe when the job is finished.

What to do now? Send the contractor a "Letter Before Action" giving him 7 days to return to finish the job or refund your money. If that does not work, go to court.

phill99

G_M wrote: »

If you want payment protection, use a credit cad, nt a debit card or bank transfer.

And never, ever ever, pay in advance! OK, if there are significant materials needed it's fair for the contractor to want some limited upfron payment for materials, but you'd expect those materials to be delivered to you and to belong to you.

But the amount should be agreed upfront and should be limited. The bulkof the payment should either be made on satisfactory completion,or perhaps, by agreement, in installments - eg when half the work is done, you pay a quarter of the cost.... with the bulk payabe when the job is finished.

What to do now? Send the contractor a "Letter Before Action" giving him 7 days to return to finish the job or refund your money. If that does not work, go to court.

But the OP doesn't have the tradesman's details and is now slagging off all tradesmen on his other posts. Because of lack of due diligence on the OPs parts, we are all tarred with the same brush.

whambam

Thats another plumber promised to attend last 2 days AND Call me has failed he simply has other things far too important than his job. I'm calling it a day for private tradesman as they have no boss who can shout the hell out of them for not attending.

victor2

whambam wrote: »

I dont have his full name and address?

I've paid £2500 for half a bathroom installed incorrectly! I will not go private again and too many cowboys and errors are made. At least you can keep asking the company to redo the job if its not done properly or they may send someone else and sack the other one who done it wrong.

So how did you choose this tradesman? What process was it that gave you the confidence to pay him by debit card or bank transfer, it's not clear which, £2500 up front?
Judging also by your other thread, you have an attitude that would make tradesmen steer well clear of you.
Good ones don't need customers like you, cowboys might consider you though.
We had multiple jobs done on our house, including a sizeable extension, by a builder we got to know over the years, having initially selected him for a relatively small job, because he was local, and had a good reputation. By the time he did the last job, we know what type of tea and food he liked, and would have a brew ready for him every day just before 8am, as that was when he started work, on the dot.
We also knew his full name and home address!

If there were significant materials required, he was paid for them when they arrived. He insisted we didn't pay the balance until we were satisfied with the finished job. Jobs were always finished to our satisfaction and we paid promptly.
It's a two way street...

whambam

Price and availabilty most plumbers didnt call or text back couple said Feb 2020 would be the 1st availabilty seem like the norm. We waited for 4 weeks for him to come out. After everything thats happened I would of kept my old bathroom and done it myself.