Successful POPLA Appeal

FF7

bump......

Coupon-mad

I'd remove #5, 7, 8, and 9 and then submit it. Those points can't win so drop them.

Fruitcake

Coupon-mad wrote: »

I'd remove #5, 7, 8, and 9 and then submit it. Those points can't win so drop them.

… after renumbering of course.

Personally I would leave 9 in. Anything you may want to show a judge later would help in my opinion.

FF7

Thanks so much guys!

FF7

Hello all,

The Parking Company informed POPLA that they did not wish to contest the appeal and so I don't have to pay the charge now.
Thanks so much to everyone for all your help - much appreciated.
Have a wonderful Christmas and New Year.

Fruitcake

Well done and thanks for letting us know.

To help others, please post this result in the PoPLA Decisions thread with a link to this thread.

ChalkMiracle

Successful POPLA Appeal!

I received a ticket from ParkingEye after parking in a Holiday Inn Express which looked like a normal Services with the usual free parking for a fixed time. Instead you can park if you input your registration into a terminal in the foyer. It was cold and dark and I didn’t see a notice or terminal. I appealed and was referred to POPLA. I thought POPLA was a puppet organisation but my appeal was successful – possibly because I mentioned ParkingEye only being able to charge for ‘loss of earnings’ in my second email.

So – don’t give up!
Here are the details:

Original appeal to ParkingEye:

Appeals Department

ParkingEye Ltd
P.O. Box 117

Blyth
NE24 9EJ                                                                                          Date

Ref:     Parking Charge Notice nnnnnn/nnnnnn

Dear Sir/Madam

Thank you for your letter dated 11 December 2019 requesting further information about my visit to the Holiday Inn Express Portsmouth North.

When I entered the lobby of the Holiday Inn I ordered a cup of coffee from the machine. The machine had no coin slot. I paid the receptionist £2.20 as requested. She did not provide me with a receipt. Neither did she indicate that, as I was not a guest, I needed to input my licence number into a terminal. I did not see a terminal, nor any notice requesting this.

I drank my coffee and left.

Yours faithfully
_________________________________________

ParkingEye referred me to POPLA.

Here’s my appeal through their portal:

I had been visiting family in Bournemouth when I pulled into the Holiday Inn Express Portsmouth North. It was dark and raining and I was looking for motorway services to have a cup of coffee. I was not familiar with the site. I thought the Holiday Inn Express was an ordinary service station with the usual free parking for a fixed time.

ParkingEye recently requested a receipt for any goods or services rendered by the Holiday Inn Express. As I explained to them no receipt was issued. I ordered a cup of coffee from the machine. The machine had no coin slot. I paid the receptionist £2.20 as requested. She did not provide me with a receipt. Neither did she indicate that, as I was not a guest, I needed to input my licence number into a terminal. I did not see a terminal, nor any notice requesting this. I had not seen any notice outside the Holiday Inn Express either. I thought the ‘Express’ indicated that it was not a normal hotel but one offering Motorway Services facilities including free time limited parking.

I drank my coffee and left within 22 minutes. Surely they can see this was a genuine mistake on my part as I would certainly have entered my licence plate into a terminal had I seen the notice. Also 22 minutes parking on an almost deserted forecourt would not deprive the Holiday Inn or ParkingEye with significant loss of earnings.

My comments 15/1/2020 again through the POPLA portal:

ParkingEye has sent the same 41 page document 3 times now. I can’t see the point of this as I have never denied parking on the site (for 22 minutes). I’m glad they were sent digitally, not wasting paper!

As I have explained numerous times I followed the signs for ‘Services’ and parked accordingly. It was dark and rainy. I entered the Holiday Inn Express thinking it was the Services, had a cup of coffee, used the loo, and left. Had I known I was expected to enter my registration number into a terminal I would surely have done so. Why would ParkingEye think I wouldn’t?

I’m repeating my original submission in case anyone would like to read it.

Very best wishes

_________________________________

 

After this POPLA upheld my appeal!
So good luck!