New Build - Build refuses to fix floor

ToasterScheme

Aren't LVT (like most tiles) generally fitted using a levelling compound - precisely because floors are not expected to be absolutely flat?

lincroft1710

I once bought loads of supposedly 300 mm x 300 mm floor tiles, actual measurements varied from 297 mm to 301 mm. Plus I bet the walls on the opposite sides of the room which should be the same length vary by a few mm

reallydontaskmetosignin

I actually tried to measure this more accurately today, having remembered that the worst place was actually under the sofa/coffee table.

So moved the sofa out of the way, placed a piece of flat wood across (checked with a spirit level that it was levelled) and the gap is 12 mm in the worst place, it's like there is a valley.

Also found out that my house warranty is with Advantage so let's see what they say

ComicGeek

Did the floor installer not use a self levelling compound on top of the screed to create a level surface for the flooring? That's pretty standard stuff!

You also say that there's a problem upstairs as well? What's going on there?

pattypan4

get a surveyor. Someone in my old village bought a new build, one of three and the floor became a bit up and down. Buyer had to go through the architect insurance and have both floors replaced

princeofpounds

OK 12mm makes more sense, and makes you look less OCD

Let us know how it goes with the warranty provider.

ian103

You need to establish how the floor should be surveyed, there will be an industry accepted / approved method of checking the tolerances of screeds, it maybe beneficial to employ an independant specialist to produce a report documenting the issues.

Doozergirl

I'm not sure that it's a structural thing for the warranty provider, but I do agree that 12mm is very different to 3-6mm

There really should have been a self-levelling compound put down. God knows what the floor was like if there is self-level down.

Maybe small claims is the option if you're within the 2 year builder's snagging period... You could use a video of placing a ball and watching it roll, perhaps, to illustrate the worst points.

Also, Karndean provide a guarantee on fitting BUT they will probably dismiss it as it hasn't been properly laid, so a rejection from them will back you up in court.

Niv

I would love to have only 12mm difference. In my spare room the bed is on 5" wooden blocks at one end to roughly level it up - and even then I think it should be a little higher.


I am not saying you are OCD / going OTT OP but I just wanted to put out there that flat floors are a bit of a luxury around here haha.

ToasterScheme

ComicGeek wrote: »

Did the floor installer not use a self levelling compound on top of the screed to create a level surface for the flooring? That's pretty standard stuff!

You also say that there's a problem upstairs as well? What's going on there?

I thought that too. That is where the problem lies here, IMO. So the beef is with the floor installer, not the builder.
If the levelling compound isn't used you would expect all sorts of tile-to-tile problems across the span. Extreme corner cutting - of the sort that would actually take LONGER to install in the long run.

Not sure how this affects the OP's warranty though. Would have thought they had a right to expect a reasonable quality installation of a flooring system.