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Hoping for a bit of advice here. We booked a holiday for summer 2020 a couple of months ago with Jet2 through Barrhead Travel. We'd booked a Family Luxe hotel so the kids would have a disco at night etc and it would be a nice place to stay.
We got an email from Jet2 saying that the hotel will no longer be a Family Luxe. Having seen this we jumped onto Trip Advisor and the reviews from this summer mostly start with the word 'disappointing'.
Phoned Barrhead Travel who contacted Jet2 and apparently all the other Family Luxe hotels have made improvements that ours hasn't so ours doesn't belong in that portfolio anymore. I'm not an expert by any means but it doesn't ring true that our hotel is effectively being downgraded because every other hotel in that category has got better. More likely that the hotel has gone downhill since we booked? Jet2 are saying that the facilities are the same as when we booked so we've got no grounds for changing our booking.
Given that the status of the hotel has evidently changed do we have any rights as far as changing the booking or asking for a discount goes? The holiday cost us a lot and we don't want to be left feeling like we didn't get value for money.
Hope someone can help.