UNwearable shoe

lulu_0110

Husband bought Dr Martins costing £134.00 One of the shoes has a hard ridge on the leather on the tongue and despite trying to break them in are painful and unwearable. it pushes down on the top of his foot and he has tried to lace them so it doesn't press down but to no avail.They were purchased on 1/9 but after 6 weeks of pain can't think of what options we have, probably none, but its not a cheap thing to reconcile yourself to binning.

Ms_Chocaholic

Are they faulty?
Can you pop to a shop and see if the "ridge" is part of a normal boot in this range or is this a fault on this pair.

lulu_0110

One has the hard ridge in the leather, like a hard bump from side to side. The other one has no ridge and is very comfy.

CakeCrusader

It's worth trying to return them as it sounds as though they haven't been made properly, there shouldn't be a ridge. Leather does stretch over time, maybe it's worth trying to stretch the one a little to see if that makes a difference? I'd try exchanging them first though.

[Deleted User]

Modern work boots shouldn't need wearing in, however those that do are invariably longer-lasting in my experience.

Have you considered using a shoe stretcher?

Pollycat

Moneyineptitude wrote: »

Modern workbooks shouldn't need wearing in, however those that do are invariably longer-lasting in my experience.

Have you considered using a shoe stretcher?

I'm not convinced a shoe stretcher would work for this issue - a ridge on the tongue that is present on only one boot.
If I was close to a DM shop, I'd pop in and ask what they think.

The OP doesn't say if they were bought online or in store.

z1a

Use a Dremmel type tool to remove the ridge.

CakeCrusader

Their online customer service team is very good, it's probably worth sending them an email/making a few sad faces over social media if it's not possible to pop into a shop. I have a few pairs, none of them have a ridge so it sounds like a manufacturing problem.

pulliptears

z1a wrote: »

Use a Dremmel type tool to remove the ridge.

Dont do that unless you want to remove any right of return.

Dr Marten CS used to be outstanding. Speak to them and I'm sure you'll get resolution.

[Deleted User]

CakeCrusader wrote: »

it sounds like a manufacturing problem.

They need to be examined by the retailer (and/or the manufacturer) to be sure...

Pollycat

CakeCrusader wrote: »

Their online customer service team is very good, it's probably worth sending them an email/making a few sad faces over social media if it's not possible to pop into a shop. I have a few pairs, none of them have a ridge so it sounds like a manufacturing problem.

Moneyineptitude wrote: »

They need to be examined by the retailer (and/or the manufacturer) to be sure...

If I'd bought a pair of DMs (and I have at least 10 pairs) and one boot had a ridge and the other didn't, they'd have been taken back to the shop I bought them from or if bought online online, I'd still have taken them to a DM shop for their opinion.
Before wearing.