Virgin Media "deaf" customer service

trollspleasegetalife

Hi,

I am trying to help a disabled friend (he is customer of Virgin Media: he has a problem with his pay-as you-go plan) contact Virgin Media by email instead of phone but they will not give an email address. I have tried to call them on his behalf but they say they can only talk to him. I have explained he is disabled (austism) but they refuse to deal with his issue by email even though he is a customer. Any one knows know to contact Virgin Media by email? Thanks. P.S: he does not want to contact them by post as they will undoubtedly state that "they never received the letter etc...". This has happened in the past!

[Deleted User]

Two options on this page which may work.

https://www.virginmedia.com/shop/contactus/make-a-complaint

trollspleasegetalife

Thank you so much!

cranford

You may also be interested in the VM Community Help formum which has a Mobile Board.
https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums
I don't want to preempt but one of the VM Pay and Go tariffs has changed to cost £2 a day even if you just do one text a day (or call)!
If this is your friends problem then they need to change tariff or even network.
https://community.virginmedia.com/t5/Virgin-Mobile/2-00-a-day/td-p/4082747

Cisco001

VM changing their PAYG.
Your friend may consider moving to O2 or Three...

trollspleasegetalife

Thank you all for the help!