Three mobile customers left without data or signal - MSE News 17 October 2019 at 10:24AM edited 30 November -1 at 1:00AM in Mobiles 11 replies 1.2K views

MSE_Callum

Mobile network Three has apologised for "technical difficulties" which have left many customers unable to use calls, texts or data for hours...

Read the full story:
'Three mobile customers left without data or signal'

Click reply below to discuss. If you haven’t already, join the forum to reply.

coffeehound

Ah thanks for this, I wondered what was going on. Lost local 4G a couple of days ago, with only slow and intermittent 3G available. And then lost all network access yesterday early evening.

nic_c

Also applies to their VMO's - Smarty was down overnight. Reset the phone this morning and its back up.

metrobus

still nothing with id mobile,not had access to data or talk time for 24 hours,only text working.
can not even phone them.

nic_c

metrobus wrote: »

still nothing with id mobile,not had access to data or talk time for 24 hours,only text working.
can not even phone them.

Have you tried turning it off n on again It is the "official advice" of 3

Hugh_Mungus

nic_c wrote: »

Have you tried turning it off n on again It is the "official advice" of 3

I have had no data for close to 24 hrs, and it never crossed my mind to do this. and it worked...

Marvel1

Never noticed it wasn't working.

slipd

Is anyone out for a bit of compensation? I was working away in Wigan and had no signal, data or otherwise until the morning... missed a couple of calls first thing. I probably would argue that I was inconvenienced. I would have been annoyed if I hadn't had my work phone, on EE to fall back on.

Thoughts?

50Twuncle

I got an offer of £5 credit from three after a complaint email was sent !
I hadn't even realized that three was down .......

nic_c

slipd wrote: »

Is anyone out for a bit of compensation? I was working away in Wigan and had no signal, data or otherwise until the morning... missed a couple of calls first thing. I probably would argue that I was inconvenienced. I would have been annoyed if I hadn't had my work phone, on EE to fall back on.

Thoughts?

What are you expecting? Can't see anything other than a courtesy payment unless you can prove actual financial loss.

slipd

nic_c wrote: »

What are you expecting? Can't see anything other than a courtesy payment unless you can prove actual financial loss.

I was just curious to see what everyone was doing? I went on Live Chat, next month (£18) is free now :cool:

Thanks everyone!