Turkish ATM
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Korkyb
Posts: 623 Forumite
Hi all
Just withdrew 2000 Turkish Lire from Akbank ATM in Turkey using starling account (local currency).
Right at the end of the transaction the ATM advised it would charge 7.99% and asked if I wanted to proceed.
I said I did not but the machine continued regardless & gave out the cash (lucky I noticed as I was starting to walk away!
This will work out around 5 x the charge of other ATMs locally.
ATM instructions were in English so no error on my part.
Anything I can do or just have to suck it up.
Just withdrew 2000 Turkish Lire from Akbank ATM in Turkey using starling account (local currency).
Right at the end of the transaction the ATM advised it would charge 7.99% and asked if I wanted to proceed.
I said I did not but the machine continued regardless & gave out the cash (lucky I noticed as I was starting to walk away!
This will work out around 5 x the charge of other ATMs locally.
ATM instructions were in English so no error on my part.
Anything I can do or just have to suck it up.
Was it really "everybody" that was Kung Fu fighting ???
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Comments
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It sounds as if you used an ATM which charges for cash withdrawals. You can find those in the UK, too. The charges are levied by the ATM operator so if you have a complaint, you will have to take it up with them.0
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Wasn't a Euronet ATM by any chance?0
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Contact Starling, obviously.0
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You'll probably have to suck it up TBH - the ATM dispensed the cash so that is all the bank will likely care about. The fees are levied by the ATM operator. You might have some luck if you make a complaint, but I wouldn't expect getting too far.0
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Voyager2002 wrote: »Contact Starling, obviously.
If you feel adventurous you can try and complain to the ATM operator in Turkey, but I wouldn't hold my breath. You asked for cash, a charge amount was displayed on the screen, the ATM dispensed the cash charging the fee displayed. It will be nigh impossible to prove you picked the option not to proceed.0 -
Voyager2002 wrote: »Contact Starling, obviously.0
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Cheers all.
At the moment the only money that's come out of my account is roughly what I expected before any fee (around £267).
Not too sure if the fee comes out separately but no sign of it at the moment.
I was bleeding annoyed when it happened so did contact Starling as soon as it happened (obviously ;-)) but as has been highlighted they said
its nothing to do with them.
If a charge does appear later then its a lesson learnt (don't use Akbank atm's again) & time to get back to the bar & sunshine (life is too short to fight every battle).Was it really "everybody" that was Kung Fu fighting ???0 -
Do contact Starling and initiate a chargeback if the OP has refused the surcharge and the machine has proceeded to issue funds.
How can the OP possibly prove if he selected yes or no?
Also without knowledge of the layout of the screen and positioning of buttons who kinows if he thought he selected no but in fact selected yes. That is not beyond the bounds of possibility.
The amount of the charge does appear to be somewhat excessive.0 -
Also the way these types of question can be worded on different ATMs can make it easy to push the wrong button for your intention.0
This discussion has been closed.
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