Sky Go

Neil_Jones

SuperSeagull wrote: »

I have checked with Sky Go and it appears that the pc needs 8GB of RAM but mine only has 2.76 so I may need to buy some more RAM but before doing so is there anything else about the system that I should consider to ensure that iut runs correctly. The laptop was pre-installed with Windows 7 but upgraded to Windows 10 Home so do not understand why Aero should be an issue. I would have expected the pc to operate Sky Go with Windows 10.

Since when does it need 8Gb?
Says you can get away with 4:
https://www.sky.com/help/home/sky-apps/new-sky-go-help/diagnostics/new-sky-go-app/set-up-new-sky-go-app-on-computer-or-laptop-windows-desktop-app

Do you have your graphics driver installed or not?
If you don't know, then right-click on the Start Menu -> left click on Device Manager and then click on the right pointy arrow for Display Adaptors. What does it say in here?

Also do you have any unknown devices or anything with yellow question marks?

EveryWhere

SuperSeagull wrote: »

I have checked with Sky Go and it appears that the pc needs 8GB of RAM but mine only has 2.76 so I may need to buy some more RAM but before doing so is there anything else about the system that I should consider to ensure that iut runs correctly. The laptop was pre-installed with Windows 7 but upgraded to Windows 10 Home so do not understand why Aero should be an issue. I would have expected the pc to operate Sky Go with Windows 10.

Which version of Sky Go are you running? Is it 1.5.9.0?

[Deleted User]

EveryWhere wrote: »

Which version of Sky Go are you running? Is it 1.5.9.0?

Mines just updated to 2.5.28-1.5.16

If that makes any sense.

EveryWhere

Colin_Maybe wrote: »

Mines just updated to 2.5.28-1.5.16

If that makes any sense.

Looks like an update to 1.5.9.0

SuperSeagull

I am not sure about which version of Sky Go it is as it is was on my now defunct laptop so I just downloaded the Sky Go App. to these 2 laptops but neither appear to have enough RAM.

[Deleted User]

SuperSeagull wrote: »

I am not sure about which version of Sky Go it is as it is was on my now defunct laptop so I just downloaded the Sky Go App. to these 2 laptops but neither appear to have enough RAM.

Have you checked out @Neil Jones post above?

EveryWhere

We don't know which laptop he is using. It could be, because of the age of the device, that Windows 10 is utilising Vista Drivers/WDDM 1.0 or Windows 7 Drivers//WDDM 1.1, hence the reference to the AERO theme.

I'm guessing that it is this device;



Aspire 5532-203G25MN

AMD Athlon 64 processor TF-20 (1.6 GHz, 512 KB L2 cache)
3GB RAM, 120GB SDD
DVD-Super Multi DL drive
6-cell Li-ion battery

So, as aforementioned, one needs to toggle Hardware Acceleration, if possible.

In the OP's case perhaps;

Advanced Settings >

Adapter Monitor Colour Management AMD Catalyst Control Center

Open AMD Catalyst Control Center, > enable/disable acceleration

under the VIDEO tab along the left hand side by clicking that and then clicking the

option Accelerated Video Conversation


I think the OP would have noticed if the Graphics Drivers were missing.

It has a frankly, horrible CPU.

Max recommended RAM capability by ACER is 4 GB

You can attain this by swapping an existing module; https://uk.webuy.com/product-detail/?id=smem9ddh £2 or two of these; https://uk.webuy.com/product-detail?id=smemje9gh for £4

Actual RAM capability likely 8 GB; https://uk.webuy.com/product-detail?id=smemlap4gb200

Is it worth spending £36 on RAM for that laptop? No.

SuperSeagull

That is the laptop so I will take your advice and not spend the money. The only thing I watch on Sky Go is the occasional football match bur there are other options available other than Sky.

EveryWhere

SuperSeagull wrote: »

That is the laptop so I will take your advice and not spend the money. The only thing I watch on Sky Go is the occasional football match bur there are other options available other than Sky.

Taking it to 8GB wouldn't make any difference anyway. Do you check as to whether Hardware Acceleration is enabled, as suggested earlier?

Dandytf

I suspect gpu be it integrated should need to support direct x11 or higher.

Win10

Windows 10
From Start, type dxdiag in the Search box, and then press enter.
Tap or click on dxdiag from the results.
Check DirectX Version on the first page of the report in the System Information section.