refund for watch

DCFC79

1. Do research before buying.
2. Just buy a strap.
3. the fact you cant see the dial when its dark isn't your fault but it would have come to light through research.
4. You considered 1 of the smart watches you can get
5. Maybe you need to consider whats important.

neilmcl

DCFC79 wrote: »

1. Do research before buying.
2. Just buy a strap.
3. the fact you cant see the dial when its dark isn't your fault but it would have come to light through research.
4. You considered 1 of the smart watches you can get
5. Maybe you need to consider whats important.

And for the avoidance of doubt:

6. You're not entitled to a full refund.

thebullsback

point taken neilmcl
thank you for nailing it :money:

born_again

neilmcl wrote: »

And for the avoidance of doubt:

6. You're not entitled to a full refund.

So consumer regulations 2015 do not apply to the OP then?

If you bought the item online, over the phone or by mail order
You automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person - unless it’s bespoke or made to measure.

The cooling-off period starts the day after you receive your order, and there doesn’t need to be anything wrong with the item for you to get a refund.

:money:

LilElvis

born_again wrote: »

So consumer regulations 2015 do not apply to the OP then?

:money:

Neil, correctly, stated that the OP isn't entitled to a full refund. This is because a seller is allowed to reduce the refund if the buyer's handling of the goods is deemed to be excessive and to have devalued the item. The OP didn't just try the watch on, he admits to wearing it for two hours and in so doing has marked the strap. A reduction in the refund is allowed in law.

powerful_Rogue

born_again wrote: »

So consumer regulations 2015 do not apply to the OP then?

:money:

They do. However,

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

neilmcl

born_again wrote: »

So consumer regulations 2015 do not apply to the OP then?

:money:

Please keep up

the_lunatic_is_in_my_head

It's very important to note that the retailer can only reduce the refund if they've provided certain aspects of the required information.

Without seeing the information the OP was provided via durable means no one here can say the OP isn't entitled to a full refund.

If the retailer did comply then they may make a deduction, if they didn't a full refund is due.

thebullsback

sorry for delay. I received a full refund without any problem.
Thank you all for your input .

Manxman_in_exile

Just to satisfy my curiosity (I like watches) what was the watch?