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Halifax Online Complaints

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Comments

  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    keef-WhatStandards wrote: »
    Good point about paperless correspondence, but as I have emailed them and spoken to staff in branch I would have thought they would have picked up on this.

    If I had selected FEDBACK would I have gotten the same "thank you for your complaint" letters?

    My understanding is that complaints are dealt with on a different system (Lloyds bank) rather than the Halifax local system, but I could be wrong. Certainly complaints staff have Lloyds bank emails rather than the Halifax ones of branch staff. Does seem crazy though. You would have thought customers could look up their complaints as part of internet banking as these are meant to be online.

    So did you check your inbox?
  • keef-WhatStandards
    keef-WhatStandards Posts: 286 Forumite
    Sixth Anniversary 100 Posts Name Dropper
    The little envelope between Help n Support and sign out says "0", so ...
    Keef - Sheerness, Kent UK
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