Cancel UC claim

NedS

calcotti wrote: »

One additional point to note - it appears that when UC claim has been closed and then reclaimed the claimant can no longer see any documents related to the previous claim. See https://www.whatdotheyknow.com/request/477495/response/1173021/attach/2/2475%20Reply.pdf?cookie_passthrough=1

This seems bizarre, particularly in the case of closure due to a single month of increased income. It is also enormously difficult if a claimant wants to challenge a decision because without access to the historic journal they will have no record of their claim (unless they have taken screenshots of everything). I have no idea how someone who is no longer on UC Is expected to respond to a communication from UC that their previous UC award was overpaid without access to their records.

See also https://universalcreditinfo.net/myths/the-journal-will-keep-records-of-my-claim-in-case-i-need-them

Although it's a reclaim so some of the original claimant information is linked/retained, the system effectively treats it as a new claim.

The WC can see the old claim, and I'm sure if the claimant wanted access to information on the old claim the WC could print it for them, or they could request it under some type of information request (not sure what the official name for this is). Not ideal by any means, but the information is still there.

For me, the other major potential issue is the claimant no longer has access to historical payment statements, so I would recommend people print and retain these monthly as they receive them like you may do with a pay slip from an employer.

calcotti

NedS wrote: »

I would recommend people print and retain these monthly as they receive them like you may do with a pay slip from an employer.

That's certainly what I would do (pdf or paper record).

NedS

calcotti wrote: »

That's certainly what I would do (pdf or paper record).

Is it possible to save them electronically? I'm not aware of a way but that would be so much more convenient than printing them out.

Spoonie_Turtle

NedS wrote: »

Is it possible to save them electronically? I'm not aware of a way but that would be so much more convenient than printing them out.

I usually press Print then use the 'Save to PDF' option. It may depend on your operating system and/or browser. I use Chrome, and the option is there both in Windows 10 and on Android.

Otherwise, screenshots saved as pictures do the job too.