Nabuh energy are Blackmailing me !!!

Tara_Phoenix

A while ago I switched to Nabuh energy when they called me because my previous supplier couldn't keep my gas smart meter on PAYG and changed it to a credit machine.

When Nabuh then called me I went over my issues and told them how disabled I was' and they offered to switch everything themselves, sort my gas machine back to PAYG and make sure I could pay online.

I never received any paperwork, welcome pack or emails from them.

Eventually when I realised that I couldn't get online to PAYG, I contacted them many times.

They've finally told me that both machines are now credit machines and that I can pay my Bills online !

I told them they should both be PAYG, as they were before, they should be showing on my in house display, so I know when to top up and make the app available to me to pay!

The app needs my account number to register to use it and pay, which I've never received, so despite asking for it many times, they keep telling me to check all these numbers on my gas meter as apparently it's not 'talking to' my other meter.

I've explained my oldest daughter is away for a while and due to my disabilities I cannot get down to get these numbers. Bearing in mind they said they would sort all my meter problems for me initially when I explained my issues.

Now, because I won't do as they say, 2 days ago, even though I'm not on PAYG, they've put "EMERGENCY CREDIT £10 on my in house display.

I contacted them saying I can't top up or pay the bill without my account number to do it. Their response was to refuse my account number until I've done this number thing on my meter, despite having nobody to do it !!!

I'm going to get cut off in a few days because I can't pay according to them !!!!

What am I supposed to do ?

Gerry1

Have you registered with the Priority Services Register?

Unfortunately, you've chosen the company with the worst service rating...

[Deleted User]

Tara_Phoenix wrote: »

A while ago I switched to Nabuh energy when they called me because my previous supplier couldn't keep my gas smart meter on PAYG and changed it to a credit machine.

When Nabuh then called me I went over my issues and told them how disabled I was' and they offered to switch everything themselves, sort my gas machine back to PAYG and make sure I could pay online.

I never received any paperwork, welcome pack or emails from them.

Eventually when I realised that I couldn't get online to PAYG, I contacted them many times.

They've finally told me that both machines are now credit machines and that I can pay my Bills online !

I told them they should both be PAYG, as they were before, they should be showing on my in house display, so I know when to top up and make the app available to me to pay!

The app needs my account number to register to use it and pay, which I've never received, so despite asking for it many times, they keep telling me to check all these numbers on my gas meter as apparently it's not 'talking to' my other meter.

I've explained my oldest daughter is away for a while and due to my disabilities I cannot get down to get these numbers. Bearing in mind they said they would sort all my meter problems for me initially when I explained my issues.

Now, because I won't do as they say, 2 days ago, even though I'm not on PAYG, they've put "EMERGENCY CREDIT £10 on my in house display.

I contacted them saying I can't top up or pay the bill without my account number to do it. Their response was to refuse my account number until I've done this number thing on my meter, despite having nobody to do it !!!

I'm going to get cut off in a few days because I can't pay according to them !!!!

What am I supposed to do ?

"by "number thing " I think you may mean inputting a number on the meter keypad.
If this is the case then I don t think there any suppliers who would come out to provide this service.

Tara_Phoenix

by "number thing " I think you may mean inputting a number on the meter keypad.
If this is the case then I don t think there any suppliers who would come out to provide this service.

When I joined I told them of my position and ensured they could sort out any meter issues straight away, which they agreed to.

Tara_Phoenix

Have you registered with the!Priority Services Register?

Unfortunately, you've chosen the company with the!worst service rating...!

Yes I'm registered on priority services.

I can't even switch from them until this is sorted out. I just can't believe they're blackmailing me !!

JJ_Egan

They are NOT blackmailing you .
If you believe that then contact the police .

[Deleted User]

Tara_Phoenix wrote: »

When I joined I told them of my position and ensured they could sort out any meter issues straight away, which they agreed to.

I don t think that adding credit manually via the meter keypad on your behalf is part of what is a "meter issue "
I think they consider meter issues as problems with the actual meter being faulty in some way.
My colleague who is a meter reader often go s out to prepayment meters to add emergency credit when customers complain about a fault , but in your case with smart prepays there is always the options to add credit manually when the online auto method fails

kev2009

Would you be able to call a neighbour or friend to pop round and get the numbers they need from the meter(s) and then provide it to them? That way you can at least get your account number etc and then hopefully sign into the app or potentially switch elsewhere if you want to?

Kev

Tara_Phoenix

I don t think that adding credit manually via the meter keypad on your behalf is part of what is a "meter issue "
I think they consider meter issues as problems with the actual meter being faulty in some way.
My colleague who is a meter reader often go s out to prepayment meters to add emergency credit when customers complain about a fault , but in your case with smart prepays there is always the options to add credit manually when the online auto method fails

I never asked them to put credit on for me manually as you'll see if you read my post properly !
That's why I said 'straight away', hence as soon as I joined, as in if there were any issues with changing over the meters. No need to be rude.

Tara_Phoenix

I don't think we are not permitted ....

...is a double negative ! When there's a rule regarding discussing illegal activity, I don't think it includes asking questions about a company doing something wrong !

Tara_Phoenix

kev2009 wrote: »

Would you be able to call a neighbour or friend to pop round and get the numbers they need from the meter(s) and then provide it to them? That way you can at least get your account number etc and then hopefully sign into the app or potentially switch elsewhere if you want to?

Kev

Thank you. The only neighbours I know are on holiday, but I called Nabuh and actually got through to someone nice and they said it was an issue with the meter that wasn't sending the signals back so they had to Send out an engineer to fix it.
It seems sorted for now although I have to call and speak to customer services to top up until they get both my meters 'talking to each other's apparently