dart charge

NotRichAtAll

So i dont make many trips via dartford crossing and had an online account with £15 in it. thats the minimum you could top up by when i created the account.
logged into today as i had an email about them closing the account because i dont make many crossings and i still have £9.99 credit

Account status
Inactive
You account has closed due to inactivity. You can re-open the account by making a payment or by making a crossing in a vehicle which is linked to the account.

and they want more money to activate it when it already has money in it...........

NotRichAtAll

cheeky !!!!!!s got my money back

AdrianC

It took you less than four minutes to get your money back?

But, as the post says, to re-activate your account only required actually using the crossing in a vehicle linked to the suspended account. Which, as you point out, has credit.

https://www.dartford-crossing-charge.service.gov.uk/Content/PDF/Dart_Charge_Terms_and_Conditions.pdf

9. Inactive Accounts
If you do not use your Account for a period of more than 12 consecutive months then we will write to you to inform you of your non-use (the Non-use Letter) and if you do not recommence using the Account within 90 days of the date of the Non-use Letter, we may close your Account and cancel any Tag linked to your Account.

The account is only flagged as inactive after 12 months without using it. You then have 90 days to use the crossing between the letter and the account actually being closed. So that's 15 months between crossings.

£10 balance is enough for 5 crossings. At your current level of use, that's close on a decade's-worth at a minimum...

NotRichAtAll

It took you less than four minutes to get your money back?

it did indeed thank you for spotting that, but that 4 minutes included my typing aswell

crumpetman

How did you get your money back? I also have a dart charge account with credit that I am unlikely to use .

NBLondon

Log in to your account and find the refund button. I did it a couple of months back when I got a similar e-mail. Cheque arrived within the week.

peter_the_piper

Is there anything wrong with the auto Pay system where they just take the money from your account? Seems much better than tying money up or forgetting to pay.

Penelopa.Pitstop

I suggest using auto pay system as well. They just take money from card when you cross the river.

crumpetman

With the dart tag system there is a 33% discount. Is there a discount with auto pay?

Nebulous2

AdrianC wrote: »

£10 balance is enough for 5 crossings. At your current level of use, that's close on a decade's-worth at a minimum...

£10 gives you 5 crossings? Ever since they moved to that number plate system my main concern going South (or coming back) is to avoid the crossing at all costs.

Maybe I need to invest the time in working out how to use it!

soolin

crumpetman wrote: »

With the dart tag system there is a 33% discount. Is there a discount with auto pay?

Apparently not, it looks like the full amount is taken

https://www.dartford-crossing-charge.service.gov.uk/Home/BeforeYouStartPayAsYouGo