Flow Energy charging final 3 weeks at standard variable rate, despite us having a tariff

pooch

He8764 wrote: »

A couple weeks late updating on this, but it's now resolved, and I thought it worth updating the thread for posterity.

The deadlock letter which Flow claimed to have sent never arrived, but after 2 weeks that took it up to 8-weeks since the original complaint so I went through Ombudsman.

Rather than accept my proposal to pay at my original tariff rate, Flow ended up offering to just cancel the whole bill, which I accepted as a resolution. That was a surprising outcome after months of them just bullying without trying to talk to me, but I'll take it.

Confused.

You started this thread 06-10-2019 7:23 PM.

You claim to have escalated the matter to the ombudsman 2 weeks later.
So that would be about 20-Oct.

Unless someone has put a rocket up the backside of the energy ombudsman recently, I have never known the ombudsman consider any complaint, let alone reach an agreed resolution in about 4 weeks .

:huh:

pooch

Essmum wrote: »

Fairly sure all the Flow employees have just been made redundant so whomever wrote your bill off probably didnt care about the £80 ��

The Co-Op bought Flow Energy in May 2018, but continued to run it as a separately licenced brand.

In late August 2019, Octopus created a "strategic energy partnership" with the Co-Op.

As a result of this "partnership", Flow Energy customers became supplied by Octopus Energy.

brewerdave

pooch wrote: »

Unless someone has put a rocket up the backside of the energy ombudsman recently, I have never known the ombudsman consider any complaint, let alone reach an agreed resolution in about 4 weeks .

Recently I put a complaint into the Ombudsman re billing issue with Together Energy - only 2 weeks after the case number was issued ,I had a resolution offered by Together via E.O having seen the evidence I had put forward - so it can happen swiftly.
Only issue now ,is that Together have told the Ombudsman that the agreed resolutions have been completed - news to me :mad:

pooch

brewerdave wrote: »

Recently I put a complaint into the Ombudsman re billing issue with Together Energy - only 2 weeks after the case number was issued ,I had a resolution offered by Together via E.O having seen the evidence I had put forward - so it can happen swiftly.
Only issue now ,is that Together have told the Ombudsman that the agreed resolutions have been completed - news to me :mad:

That sounds different, and rather unusual.

You say the resolution came direct from the supplier, albeit via the EO.

That, to me, sounds like the supplier offered a resolution before the EO even looked at it, perhaps in an attempt to avoid the EO fee.

e.g. the supplier was still investigating at the 8week point, and perhaps kicked into gear by them seeing you escalated the matter to the EO at that point, had realised at 9 weeks that they were at fault and upheld your complaint accordingly.

In such circumstances, there woukl be no need for the EO intervention, and so the supplier perhaps by acting quickly, albeit after 8 weeks from originally filing the complaint with them, avoided their fee.

Essmum

All Flow current customers have migrated to Octopus..all Ex Flow customers whose accounts still have debits or credits are probably still being worked by Flow..I would imagine they are trying to close all Flow outstanding accounts (including those with complaints on) before they close the doors for good..
Which is why I would guess the OP got all his balance wiped even though he did actually owe it.