HSBC - Awaiting Decision

bvj2016

I had a call (an expected call confirmed by text) last Friday from HSBC regarding a credit card that I had with them in 2001, wanted to confirm some details and asked where I took out the policy - guessed as in branch but as I didn't even know I had a policy, I said that I obviously couldn't say for sure!

Anyhow, they said that they would confirm their decision in writing - has anyone had any experience of this with HSBC and how long did the decision take to arrive?

The_squirrell

Its a totally standard procedure as part of their investigations. You should receive a response within eight weeks of the original complaint date or if not, HSBC will write and tell you that they need more time and will let you know any revised timescales.

[Deleted User]

bvj2016 wrote: »

I didn't even know I had a policy,

Or, rather, have you simply forgotten agreeing to it eighteen years ago?

bvj2016 wrote: »

wanted to confirm some details and asked where I took out the policy - guessed as in branch

You should certainly not have guessed about the circumstances of the sale, because if you are wrong it will doubtless weaken your complaint.

Incidentally, it's a myth sponsored by Claim Companies that PPI was routinely added without the knowledge and permission of the customer...

bvj2016 wrote: »

regarding a credit card that I had with them in 2001

You do realise that PPI on a credit card is only paid when your account has a balance?

If you weren't seeing a clearly marked PPI payment on your monthly statements then it's likely you didn't pay much, if any PPI.

Did you always pay off the outstanding balance each month?

bvj2016

Moneyineptitude wrote: »

Or, rather, have you simply forgotten agreeing to it eighteen years ago?
You should certainly not have guessed about the circumstances of the sale, because if you are wrong it will doubtless weaken your complaint.

Incidentally, it's a myth sponsored by Claim Companies that PPI was routinely added without the knowledge and permission of the customer...


You do realise that PPI on a credit card is only paid when your account has a balance?

If you weren't seeing a clearly marked PPI payment on your monthly statements then it's likely you didn't pay much, if any PPI.

Did you always pay off the outstanding balance each month?

Thank you for your dissection of my post - none of which answered my question which was merely to ask if anyone had experience of a time-frame!

Enjoy your day :-)

[Deleted User]

bvj2016 wrote: »

Thank you for your dissection of my post - none of which answered my question which was merely to ask if anyone had experience of a time-frame!

Your direct question had already been answered at post #2.
Feel free to respond directly to the points I made in my post

bvj2016

Moneyineptitude wrote: »

Your direct question had already been answered at post #2.
Feel free to respond directly to the points I made in my post

I know, I have thanked them!

Your points have no relevance to my question....

If they find that I had a policy and they decide that it was mis-sold then I will of course happily accept any refund due :beer:

[Deleted User]

bvj2016 wrote: »

Your points have no relevance to my question....

Clearly they are relevant.

At least you now know how you may have weakened further your already weak complaint even if you refuse to acknowledge this..

That's not to say you won't get a refund, of course, particularly if the amount in question is small...

bvj2016

Moneyineptitude wrote: »

Clearly they are relevant.

At least you now know how you may have weakened further your already weak complaint even if you refuse to acknowledge this..

That's not to say you won't get a refund, of course, particularly if the amount in question is small...

Thank you, enjoy your evening

sgun

Put in a complaint with HSBC mid August, complaint upheld letter received last week and payment in my account now. Took around 6 weeks from initial letter acknowledging my complaint to them resolving it.

I was totally honest in my wording and said I couldn't remember for sure if I had agreed or not but that as I hadn't taken it our for any other loans and had more than enough salary coming in to cover it I believed that it was probable that it was added without my knowledge.

Did this weaken my case? Sure. Was it honest? Yes 'cos that's how I roll.

[Deleted User]

sgun wrote: »

Did this weaken my case? Sure. Was it honest? Yes 'cos that's how I roll.

Your honesty did not weaken your case at all.
Far from it, by saying you didn't remember rather than guessing (like the OP of this thread did) your complaint actually became far more convincing.

However, your complaint that the PPI was added without your knowledge was weak not to say unprovable and certainly won't be the reason the Bank refunded. The Bank will either have found other things wrong with the sale as part of their investigation or made a business decision to pay out rather than risk the Ombudsman fee.

Since banks never explain why they uphold PPI complaints, you'll never know for certain why you were refunded.

Well done on your success.

SonOf

Did this weaken my case?

No. It probably strengthened it. They dont expect you to have perfect recollection. Complaint handlers often doubt scripted/templete complaints that make all sorts of allegations with absolute clarity of what happened. The problem then is that if they can show some of those things as being wrong, then it harms the person if a balance of probability decision has to be made. Whereas the person that says they dont recall hasnt put themselves in that position.