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How to any sense out of KLM?
Jon_01
Posts: 5,927 Forumite
I'm trying to cancel a flight on KLM for next Saturday.
They refuse to do this over the phone and say I must do it online.
The page will not load (connection has timed out error) this has been going on for the last 3 days. I've tried 2 different pc's, 4 different browsers and even had a try on my phone. Same error on all of them.
KLM's overseas call center staff just aren't interested in helping (at all), and I can't find a number for any UK based staff.
Has anyone any contact info for them other than their call center number?
They refuse to do this over the phone and say I must do it online.
The page will not load (connection has timed out error) this has been going on for the last 3 days. I've tried 2 different pc's, 4 different browsers and even had a try on my phone. Same error on all of them.
KLM's overseas call center staff just aren't interested in helping (at all), and I can't find a number for any UK based staff.
Has anyone any contact info for them other than their call center number?
0
Comments
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Have you tried looking on their website? There seems to be an email address listed here https://www.klm.com/travel/gb_en/customer_support/customer_support/contact/about/flight_changes.htm0
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You can message them through Facebook. They are usually quick to respond.0
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Did you book with KLM or an agent?0
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Have you tried downloading the KLM app and attempting to cancel it that way ?0
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