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Failed payment

2

Comments

  • mon37
    mon37 Posts: 416 Forumite
    The company did not even bother to read my e-mail as I requested "read" notification.
  • molerat
    molerat Posts: 35,916 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    mon37 wrote: »
    The company did not even bother to read my e-mail as I requested "read" notification.
    Which would only elicit a response if they have set send read response, my system is set not to.
  • MovingForwards
    MovingForwards Posts: 17,180 Forumite
    10,000 Posts Seventh Anniversary Name Dropper Photogenic
    edited 1 October 2019 at 2:57PM
    It's been one day since you posted here, you said it can take up to 15 days for them to respond.

    Also, requesting a read receipt doesn't mean their email system is compatible with your provider and you may not even get one.
    Mortgage started 2020, aiming to clear 31/12/2029.
  • mon37
    mon37 Posts: 416 Forumite
    They are so responsive, are they? 15 working days! :mad:
  • Ben8282
    Ben8282 Posts: 4,821 Forumite
    1,000 Posts Combo Breaker Newshound!
    edited 1 October 2019 at 5:32PM
    You made a debit card payment. Your online banking is showing it as a pending transaction. Is that not exactly what you would expect? It will not be debited from your account instantly. It will show as a pending transaction until debited.
    Has the value of the transaction been deducted from your available balance?
  • born_again
    born_again Posts: 23,755 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    edited 1 October 2019 at 7:37PM
    flo22 wrote: »
    Contact your bank and ask them whether they approved the transaction or failed it. Then contact the management company.

    If it's showing as pending then the bank has approved it.

    Odds on retailer error or a loss of connection. Meaning it timed out.
    Life in the slow lane
  • mon37
    mon37 Posts: 416 Forumite
    Yes, it's still showing as pending. No response from the management company as yet.
  • Ben8282
    Ben8282 Posts: 4,821 Forumite
    1,000 Posts Combo Breaker Newshound!
    It will probably debit your account tonight.
  • mon37
    mon37 Posts: 416 Forumite
    Nothing changed, still pending. Looks like it has been approved by the bank but not taken by the management company. Don't know how long it's going to be like that before it lapses?
  • MarcoM
    MarcoM Posts: 809 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    I am in the same position.
    Transaction authorised by hsbc but failed at the other end.
    Bank tells me it should reappear after seven working days and they cannot lift the reserve earlier.


    Would be useful to know from bank experts here if it is true that a bank cannot manually lift a reserve?
This discussion has been closed.
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