Dodgy company taking a month to issue a refund 30 September 2019 at 9:24PM edited 30 September 2019 at 9:25PM in Consumer Rights 21 replies 1.3K views

lilolilly200

I have since found this article and this is very similar to my husbands experience only her didn't take a survey (or not as far as I am aware). Needless to say his bank card was cancelled but he still has not had his money refunded.

https://www.moneywise.co.uk/work/everyday-life/scam-watch-free-trial-scams

DoaM

What phone OS? Android? Use the Chrome browser? If yes to all then try checking history in his Google account.

https://support.google.com/websearch/answer/54068

lilolilly200

It is android so I will get him to do that Thanks.

It also seems to me that the bank was more than aware that this was a scam yet they still let the payments be taken out of the account. Would he not have any comeback with the bank in this matter?

born_again

All you can do to get the money back is contact the company.
Your husband did authorise the further payments. It's in the T/C.

I hope the bank has now put a stop on the company taking further payments. And that is not just by stopping the card.

Remember the old saying. "If it sounds too good to be true"... Well it is very true...

If the product was so good, they would not want you to pay for the postage and packing.

unholyangel

Where did your husband sign up to this service? What website? And what T&C's was he provided before agreeing?

It sounds like those rip off products you get where they'll send you a trial for an attractive price but hide in the small print that you're agreeing to a subscription at an extortionate price. Typically these companies are not in the UK or EU (as EU consumer protection prohibits them from hiding such details in the small print).

lilolilly200

Unfortunately he can't remember the name of the company but yes he unknowingly signed up to an agreement. The company have said they will issue a refund but keep stalling. What is most annoying the bank knew it was a scam. They had there phone number and told my husband what to say to them. It not the first by a long way either. They knew exactly what this company had done.

LadyDee

I'd probably be more worried about actually taking these pills - goodness knows what's in them.

calleyw

LadyDee wrote: »

I'd probably be more worried about actually taking these pills - goodness knows what's in them.

Wonder if they were to help with memory/mental function? As the op's husband does not what website he bought from (worrying) does not what T & C's he signed up to (worrying) and does not even check his bank/credit card account on a regular basis enough so missed approx £100 being removed from the said bank account or added to his credit card. (worrying) so could have stopped the second payment.


Maybe internet shopping is not for the op's husband!!!!


Yours


Calley x

born_again

lilolilly200 wrote: »

What is most annoying the bank knew it was a scam. They had there phone number and told my husband what to say to them. It not the first by a long way either. They knew exactly what this company had done.

I bet the phone number is in the debited transaction. Often the 2nd line.

These are not a Scam as such. They are very cleaver marketing. People read
FREE TRIAL just pay for P&P.
But their definition of the above is "Trial Period" usually 14 days.
No such thing as a free lunch.

Aylesbury_Duck

Still looks open to me.

How did he get his refund?