Dodgy company taking a month to issue a refund

lilolilly200

My husband purchased some health supplement pills online . Only to find out a month later they had taken two further payments out of his bank totally nearly £200. He contacted the bank and told them that these payments were not authorised. (Which they were not) The bank then gave him the company's phone number. It was actually the fraud department at the bank which had this number. He them proceeded to phone them and they said they would issue a refund within the next 14 days. No refund was issued so he phoned again and was then told it was 14 working days. He waited again but still no refund. He then phoned again this time being told there was a backlog and it will be done in a weeks time. Now to this day the money has still not been refunded. What can he do next. Its been over a month now.

Seems to me this is just stalling tac tics and they don't have any intention of issuing this money back to him.

Unfortunately he can't remember the name of the website that he purchased from and he does not have an address. Only a phone number which the bank gave him.

Aylesbury_Duck

Without the name of the company or an address his options are limited.

davidmcn

By what method did they "take payments out of his bank"?

lilolilly200

They had his card details when he made the initial purchase. A month later they made two more withdrawals. The names on the bank statement stated Vitaplus and fitpro but they are not these companies. These companies want their details as they have had several complaints the same as his. The fraud department at the bank may have the real companies name as they have their telephone number.

mattyprice4004

Very obvious, but has he tried googling the number he has for them?

[Deleted User]

lilolilly200 wrote: »

My husband purchased some health supplement pills online . Only to find out a month later they had taken two further payments out of his bank totally nearly £200. He contacted the bank and told them that these payments were not authorised. (Which they were not) The bank then gave him the company's phone number. It was actually the fraud department at the bank which had this number. He them proceeded to phone them and they said they would issue a refund within the next 14 days. No refund was issued so he phoned again and was then told it was 14 working days. He waited again but still no refund. He then phoned again this time being told there was a backlog and it will be done in a weeks time. Now to this day the money has still not been refunded. What can he do next. Its been over a month now.

Seems to me this is just stalling tac tics and they don't have any intention of issuing this money back to him.

Unfortunately he can't remember the name of the website that he purchased from and he does not have an address. Only a phone number which the bank gave him.

I can't understand how that can be. Has he checked his browser history? How did he find them in the first place? Surely he received confirmation emails and possibly welcome emails if he had to register before purchasing?

lilolilly200 wrote: »

They had his card details when he made the initial purchase. A month later they made two more withdrawals. The names on the bank statement stated Vitaplus and fitpro but they are not these companies. These companies want their details as they have had several complaints the same as his. The fraud department at the bank may have the real companies name as they have their telephone number.

Do you mean he gave his card details when he made the initial purchase or had he used them before?

Why don't you ask the bank? My wife had to get her life insurance companies address from her bank with no issues.

lilolilly200

He made the purchase on his phone and doesn't know how to check his browser history. The phone number comes up as in Bangladesh. yes when he rings the number the same English lady answers but it takes her 10 minutes or more to do so.

JJ_Egan

Bangladesh phone number then probably a non UK company .


Browser settings HISTORY .

lilolilly200

Since his purchase he has factory reset his phone so checking the history is not possible.

[Deleted User]

lilolilly200 wrote: »

Since his purchase he has factory reset his phone so checking the history is not possible.

Doesn't know how to check his browser history but knows how to do a factory reset? Weirder and weirder.

lilolilly200

Doesn't know how to check his browser history but knows how to do a factory reset? Weirder and weirder.

I am looking for help here not sarcasm.