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Cancelling Orange Upgrade

commadus
commadus Posts: 69 Forumite
in Mobiles
I have been offered an orange upgrade on a nokia prism 7500 yesterday, the phone to be delivered on Monday but I am having second thoughts now. Can I cancel the upgrade because its within the 7 days cool off period?

Comments

  • steve_r123
    steve_r123 Posts: 512 Forumite
    Yes if you ordered it either on the phone, or via the Orange website then yes you can send it back, 14 days I think, but dont quote me.

    If you upgraded in an Orange shop then no you cant change it.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    yes its 14 days on orange
  • commadus
    commadus Posts: 69 Forumite
    So just to clarify even though it was an upgrade that I did via a call I have the right to cancel it within 14 days.
  • proplusplus
    proplusplus Posts: 441 Forumite
    NO

    it is 7 working days for internet & telesales only. This has been effective for around a month. you are only entitled to the statutory distance selling regulations.

    7working days from day you have received the handset. You will need to phone up, you will be sent a jiffy bag in the post (7-10 days to arrive) then you need to send back via RM special Delivery at your own cost. It takes ~1-3 days to process the returned upgrade.


    proplusplus
    Information provided is offered as a guide, and should not be deemed to be 100% accurate/correct. Please verify with the appropriate company/legislation for confirmation. Always seek verification to ensure you do not encounter future problems!
  • miss_libbit
    miss_libbit Posts: 22 Forumite
    Orange don't offer 14 day money back anymore that was stopped 14th Oct 2007
    They offer i think 7 days when you get your phone online or by phone
    and
    28 days if the phone is faulty

    but i think thats it
  • diamonds
    diamonds Posts: 6,048 Forumite
    Debt-free and Proud!
    3 change something and good bad or indifferent the other4 follow suit - DAM 3 !!!

    actually NO 3 shook the UK market up and we all reap the rewards since 3/3/03 :D
    SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe ;)
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