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Vodafone Price change whilst on phone
nomywell
Posts: 29 Forumite
OK, here's an odd one.
I've been looking into the new Gigacube mobile broadband deal from Vodafone all week. I was going for the unlimited offer for £50 per month and £0 up front. This is how it's been advertised all week. I checked again today and had the webpage up with all the information and made the call to Vodafone to ask a few questions and then said ok, can I order please. He then told me there was an upfront charge of £50. Nope, that's not what you're advertised it as here I told him. I refreshed the page and sure enough the price had changed during the conversation and there now WAS an upfront charge.
What the heck? At the very best it was terrible timing, but surely they should honour it? I have the timed cached Google page to show it was £0 up front when I placed the call.
Do I have a case of misrepresentation or something similar?
*update......Just tried loading the page on my tablet and it showed £0 upfront again. I used the online chat and ordered with no issues. Go figure.
I've been looking into the new Gigacube mobile broadband deal from Vodafone all week. I was going for the unlimited offer for £50 per month and £0 up front. This is how it's been advertised all week. I checked again today and had the webpage up with all the information and made the call to Vodafone to ask a few questions and then said ok, can I order please. He then told me there was an upfront charge of £50. Nope, that's not what you're advertised it as here I told him. I refreshed the page and sure enough the price had changed during the conversation and there now WAS an upfront charge.
What the heck? At the very best it was terrible timing, but surely they should honour it? I have the timed cached Google page to show it was £0 up front when I placed the call.
Do I have a case of misrepresentation or something similar?
*update......Just tried loading the page on my tablet and it showed £0 upfront again. I used the online chat and ordered with no issues. Go figure.
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