Moved thanks for the advice 27 September 2019 at 6:32AM edited 27 September 2019 at 7:36AM in LPG, heating oil, solid & other fuels 5 replies 1.4K views

andycorleone

Moved thanks for the adviced

SonOf

You may wish to post in the energy section as this is the alternative fuels section (oil, LPG, wood, solar etc). There is an Eon rep present in the energy section as well.

Redboot

andycorleone wrote: »

A week ago I moved to an apartment. Yesterday I received a letter from EON which is the unique provider of heating in the building addressed to “The Occupier” with a bill for £330 for “Initial energy service charge” (which I assume is service charge of 0,90c of a full year” which I found quite abusive to charge this in advance anyways I called them to get some clarification, after explaining that I just move to the property and wanted some information about this “welcome bill” they asked my name etc but because my name is not registered with them in this address they are refusing to talk to me about anything from this new account and the only way to proceed is sending my Tenancy Agreement.
1) I had been using at least 5 different energy providers in the past none of them has requested a tenancy agreement.
2) EON is ver aware of a new tenant in the property and they have the right date.

What can I do about this situation? I don’t think they are in the right to request a tenancy agreement and they are refusing to setup my account.

Why don't you think they are in the right to request a copy of your teanacy agreeemnt so that they can correctly set up an account in your name?
Why are you acting so obstructively in denying their request? What have you got to hide by not complying? :huh::

Redboot

SonOf wrote: »

You may wish to post in the energy section as this is the alternative fuels section (oil, LPG, wood, solar etc). There is an Eon rep present in the energy section as well.

and this is what she has now posted in reply

E.ON_Company_Representative:_Helena wrote: »

Good morning andycorleone,

Thank you for the replies and information guys.

I agree with dogshome, it does sound like a HEAT account to me as well. These accounts are looked after by a specific team, so it will be them that you need to speak to.

As there is a an outstanding balance, it sounds like we haven't been notified that someone has moved out and we don't have a forwarding address for them.

This is why we'll be asking for the tenancy agreement, so we can ensure your account is set up from the correct dates and meter reads.

If you could send a copy of the relevant bits of the agreement, dates you became responsible etc, we can get the account set up correctly for you.

Thank you

Helena

Robin9

andycorleone wrote: »

Moved thanks for the adviced

I think you can move your electric but you are stuck with Eon for the heating.

Redboot

Robin9 wrote: »

I think you can move your electric but you are stuck with Eon for the heating.

Only after setting up an account with the existing electricity supplier first
And the supplier wants a copy of the tenancy agreement first, which the OP seems reluctant to provide, citing protection of others included on his tenancy agreement.

Makes one wonder who he's harbouring at his address :eek:
(despite the landlord already knowing)