John lewis mattress quality issue

ragav100

KatrinaWaves wrote: »

What did your GP say? I would make sure you dont have any serious health issues rather than focussing on the mattress...

All health issues stopped after i stopped using the JL orthopedic mattress

Aylesbury_Duck

ragav100 wrote: »

I suspect the mattress may have some health & safety problems. I dont want risk some one else's health. more likely it goes to a skip

If you're serious about protecting people's health, you'd do it properly by taking your evidenced concerns to JL and setting out your GP's suspicion that something in the mattress caused serious health problems.

It's all talk though, isn't it.

ragav100

Aylesbury_Duck wrote: »

You can't expect them to take your complaint seriously if you're not going to present any form of evidence to back up what are quite serious concerns. Just telling them that you think their mattress made you vomit is not going to get you anywhere, and it hasn't. They probably suspect you made it up after having buyer's remorse.

You're sure it's a real problem, so the onus is on you to get the necessary medical report to back your view. John Lewis have done nothing wrong here, their customer service isn't "sick" and neither are they "unethical". I'm afraid you come across as hysterical and unreasonable so if that's how you approached them about the matter, I'm not surprised they weren't prepared to help.

I dont think so. JL not really trying to understand the problem with the mattress. JL processes in not ethical keeping customer in mind

Aylesbury_Duck

ragav100 wrote: »

All health issues stopped after i stopped using the JL orthopedic mattress

That's not medical evidence. Look up correlation versus causation. You have experienced the former and have made no attempt to establish the latter.

ragav100

Aylesbury_Duck wrote: »

That's not medical evidence. Look up correlation versus causation. You have experienced the former and have made no attempt to establish the latter.

hmmm

anyway whoever reads this thread knows what to do when they looking to purchase JL Orthopedic mattress

I shared my experience and hope i created some awareness.

Aylesbury_Duck

ragav100 wrote: »

I dont think so. JL not really trying to understand the problem with the mattress. JL processes in not ethical keeping customer in mind

You haven't given them anything to understand. You went to the doctor but haven't presented anything that might even suggest a link between your illness and the mattress. How can they take your complaint any further if you're not serious about it?

When it comes to ethical behaviour, I suggest you look into the ethics of making a fairly serious allegation about the safety of a retailer's product without providing any evidence. If you're certain that the mattress is unsafe, go back to the doctor, get a report on what s/he thinks might be causing your illness and construct a properly-written letter to JL setting out your concerns, supported by the GP's notes. If you can't be bothered to do such a basic thing, you're not really in a position to allege unethical behaviour.

Aylesbury_Duck

ragav100 wrote: »

hmmm

anyway whoever reads this thread knows what to do when they looking to purchase JL Orthopedic mattress

I shared my experience and hope i created some awareness.

So not interested in actually looking them up then? Doesn't surprise me. I bet you're an anti-vaxxer as well, aren't you. What next? Going to tell us all about how effective homeopathy is?

ragav100

Aylesbury_Duck wrote: »

So not interested in actually looking them up then? Doesn't surprise me. I bet you're an anti-vaxxer as well, aren't you. What next? Going to tell us all about how effective homeopathy is?

i am thinking of raising this to trading standards

you guys made enough points for me consider on documentation part.

I have some documentation from GP earlier. let me see if those will be useful and update when i make any progress.