Gold car / section 75 advice

Przyl3pa

Hi All.
Searched the related threads but couldnt really find an answer to exactly the same issue so after some advice please as literally losing sleep over this now.

Hired a car with Gold Car through Holiday Autos. Bought the full damage waiver at the time of booking with Holiday Autos.
Husband went to pick up the car (Palma, Mallorca) as I went to get luggage.
That evening in hotel we noticed quite an odd amount taken from credit card (we were expecting deposit which is normally a round amount) €376.01. Ii checked the agreement (only in Spanish) and upon translating it became obvious they charged him for insurance. He said rhe question whether he wanted insurance was never asked and instead the lady said - your insurance is included we just need your credit card. He obviously thought she was talking about the insurance we already purchased. Called gold car next day to inform. Told to email. Sent email. 7 days on no response. We tried to sort at airport upon return but they went crazy about us trying to record and basically refused to help. Now they had allegedly found a damage to car (have photos to dispute) and basically not refunding a thing. - in the €376.01 they also included €140 fuel deposit and a charge for diesel car ( we had not requested a diesel car). My question is:
- can i claim through section 75 if I booked through holiday autos ? (Im talking about the full amount)
- if not can i use chargeback?
- how do i dispute the alleged damage ?

Any advice is greatly appreciated...

eDicky

Ask your card provider, mentioning your efforts to resolve it with Goldcar, but as you booked them indirectly and you signed for the items you were billed for, a chargeback or S75 claim may not be possible.

Goldcar are probably the worst choice if you want to avoid problems, their victims and negative reviews are countless...

cubegame

Someone has to pay for the low headline rates that Goldcar charge. It is the responsibility of the renter to make sure they aren't that person.

In future. Don't sign anything if you don't understand it. If you're presented with a document in Spanish use a phone to at least get an idea of what it says in English. Then ask the desk agent to give you a translation in writing.

If you're the rube, they will take the money from you.

EveryWhere

Przyl3pa wrote: »

Hi All.
Searched the related threads but couldnt really find an answer to exactly the same issue so after some advice please as literally losing sleep over this now.

Hired a car with Gold Car through Holiday Autos. Bought the full damage waiver at the time of booking with Holiday Autos.
Husband went to pick up the car (Palma, Mallorca) as I went to get luggage.
That evening in hotel we noticed quite an odd amount taken from credit card (we were expecting deposit which is normally a round amount) €376.01. Ii checked the agreement (only in Spanish) and upon translating it became obvious they charged him for insurance. He said rhe question whether he wanted insurance was never asked and instead the lady said - your insurance is included we just need your credit card. He obviously thought she was talking about the insurance we already purchased. Called gold car next day to inform. Told to email. Sent email. 7 days on no response. We tried to sort at airport upon return but they went crazy about us trying to record and basically refused to help. Now they had allegedly found a damage to car (have photos to dispute) and basically not refunding a thing. - in the €376.01 they also included €140 fuel deposit and a charge for diesel car ( we had not requested a diesel car). My question is:
- can i claim through section 75 if I booked through holiday autos ? (Im talking about the full amount)
- if not can i use chargeback?
- how do i dispute the alleged damage ?

Any advice is greatly appreciated...

You didn't buy a "full damage waiver" from GoldCar, you purchased an insurance policy via Holiday Autos. Not the same thing and nothing at all to do with GoldCar.
First mistake.
If either of you had looked at your receipt at the time, you would have noticed the discrepancy immediately and have taken steps to fix it.
Your second mistake.

Once you had driven away, you will have already begun to utilise their waiver.

You wouldn't complain if you damaged the car whilst leaving the car park. So whilst you can try to blame the "contract written in Spanish", your CC receipt had figures that you could understand.

You don't need to dispute the damage, since you bought their damage waiver.
Even if there was no damage, you still would not get your money back.You utilised the product.

You won't get refunded for buyer's remorse. You used the service and unless there is a 'cooling off period' in the T&C, you'll have to put it down to experience.

Przyl3pa

Thanks all.

After multiple emails to goldcar and their CEO, they agreed to refund the money.
Will believe it when I see it but hopefully that will be the end of it.

You are correct, there are mistakes made my us but we tried to put it right as soon as noticed.

EveryWhere

Przyl3pa wrote: »

Thanks all.

After multiple emails to goldcar and their CEO, they agreed to refund the money.
Will believe it when I see it but hopefully that will be the end of it.

You are correct, there are mistakes made my us but we tried to put it right as soon as noticed.

Good news.

budgetflyer

EveryWhere wrote: »

Good news.

Hopefully as RYANAIR discovered and changed their practices. -
,
You can only be CHEAP and BAD for so long, Then you have to change and be CHEAP and GOOD.

With Thomas Cook shops now gone there are a lot of "potential" new customers available.
Many of them are not so switched on to the potential hazards of booking online