PayPal - help!!- resolved - system issue

BooJewels

badger09 wrote: »

I may be on completely the wrong tack, but here goes.

IIRC, when you add a bank account, rather than a debit card, to your PayPal account, the usual process is (or certainly used to be) that PP would send 2 random payments to that account, and you had to verify the account by entering those payment amounts somewhere in PP.

It's changed slightly now, as I did it recently, they take a one pound payment out of your bank account (and then return it later), but there was a code attached to the payment reference in the statement and you enter this in to the PP web site.

ETA: sorry, I see you answered whilst I was typing.

OtleyDominic

Thank you for all your tips and help. I will look into escalation with them as PayPal are not being very helpful and admit there are issues on their side

[Deleted User]

Can you just withdraw the money to your sister again?

masonic

BooJewels wrote: »

It's changed slightly now, as I did it recently, they take a one pound payment out of your bank account (and then return it later), but there was a code attached to the payment reference in the statement and you enter this in to the PP web site.

ETA: sorry, I see you answered whilst I was typing.

I did it last month and I got a random payment into my bank account.

The only way they could take a £1 payment is by direct debit, which would take at least 8 working days if the bank account was newly added. Or were you verifying a credit or debit card rather than a bank account?

[Deleted User]

I think the pound payment might be for credit and debit card verification as that is how my debit card was verified too.

BooJewels

masonic wrote: »

I did it last month and I got a random payment into my bank account.

The only way they could take a £1 payment is by direct debit, which would take at least 8 working days if the bank account was newly added. Or were you verifying a credit or debit card rather than a bank account?

Nope, definitely verifying a bank account - cards were already verified - it became necessary as they changed the PayPal debit card format and I had to do it to get one of the new ones - mine's a business account, if that makes any difference.

They took £1 out a day or so after I authorised it and it appears as 'DEB', where DDs appear as DD. The reference on my statement is "PP*xxxxCODE. Type DEB. Money Out (£)1.00." It was returned 3 or 4 days later, with exactly the same references, but the quid was in the plus column, not the money out column.

Terry_Towelling

BrownTrout wrote: »

This sounds dodgy
Why didn't your friend just do a bank transfer.....

OtleyDominic wrote: »

No more dodgy than you are?

OtleyDominic why didn't you answer the question from BrownTrout instead of over-reacting to the word 'dodgy' and sniping back?

What was the logic behind having someone send £1500 to your PayPal account so that you could then send £500 to your sister to withdraw for you whilst you then withdrew the remaining £1000 by transferring it to your own bank account?

What you have posted sounds a bit like a clumsy attempt to launder some dodgy cash (which could easily be why the funds are 'frozen' and PayPal will tell you nothing useful) or a complete fabrication intended to 'exercise' us.

Now, if you could provide the explanation, we might be able to believe you.

jonesMUFCforever

OtleyDominic wrote: »

I have had a paypal account for several years, predominantly used for purchases for which there are many over the years. Explaining myself here, I thought I had a linked bank account so accepted the funds as a paypal transfer. Paypal have advised they do not view my transactions as a risk of fraud or laundering, they actually have no idea and see no reason as to why I they can not let me withdraw my money. My id is uploaded, all validation, verification checks done.

Do I just go to the small claims after issuing a letter before action or is a company withholding access to money a criminal rather than civil act? Or should I progress a dispute via the FSA?

I agree go to the small claims court - where they will laugh at you, You will have to wait until Paypal is happy that the funds are legit - it is in their terms and conditions that they can do this.

mwarby

OtleyDominic wrote: »

Paypal have advised they do not view my transactions as a risk of fraud or laundering, they actually have no idea and see no reason as to why I they can not let me withdraw my money.

AFAIK they wouldn't be able to you if they thought it was money laundering, as that would be tipping off

SnowTiger

OtleyDominic wrote: »

Last week a friend sent me £1500 to buy my car into my paypal account. I added my bank account to the paypal account on Thursday. I sent £500 to my sister to withdraw for me, but she is having to wait at least 72 hours before the funds reach her bank account. But paypal is not allowing me to withdraw the money to my own bank account.

Despite calls to paypal, they just keep saying to wait a further 24 hours and to try again then. I am now 48 hours in, two attempts and I am no nearer to getting my money out of paypal. All I get is an'unable to progress the withdrawal' on the screem and customer services saying they cant do anything, it is a system constraint and to try again tomorrow.

OtleyDominic wrote: »

Paypal have advised they do not view my transactions as a risk of fraud or laundering, they actually have no idea and see no reason...

Do I just go to the small claims after issuing a letter before action or is a company withholding access to money a criminal rather than civil act? Or should I progress a dispute via the FSA?

Anti Money Laundering Checks.

Front line staff probably won't know anything about it.

I think you'll have to wait it out.