Strange problem with new hisense H43B7100UK tv

dominicnpdominicnp Forumite
70 Posts
Part of the Furniture Combo Breaker

Hopefully someone can identify an easy solution to this issue. I have just taken delivery of the above TV. It all seems to be fine and I can access apps directly from the buttons on the TV remote i. e. Netflix.

However when I try and access any app from the smart menu after pressing the home button none of the apps will load. I just get a blank screen. I can get back to the smart TV menu by pressing the home button again but can't get to any of the apps. Once this has happened I then can't get a tv picture after exiting the smart menu unless I turn the TV off and on again! Very strange.

I've tried turning off and on and a factory reset but nothing has helped. The firmware is updated to the most recent version which is V0000.01.00a.J0713

Any help gratefully received. Thanks


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