Strange problem with new hisense H43B7100UK tv

70 Posts

Hi
Hopefully someone can identify an easy solution to this issue. I have just taken delivery of the above TV. It all seems to be fine and I can access apps directly from the buttons on the TV remote i. e. Netflix.
However when I try and access any app from the smart menu after pressing the home button none of the apps will load. I just get a blank screen. I can get back to the smart TV menu by pressing the home button again but can't get to any of the apps. Once this has happened I then can't get a tv picture after exiting the smart menu unless I turn the TV off and on again! Very strange.
I've tried turning off and on and a factory reset but nothing has helped. The firmware is updated to the most recent version which is V0000.01.00a.J0713
Any help gratefully received. Thanks
Hopefully someone can identify an easy solution to this issue. I have just taken delivery of the above TV. It all seems to be fine and I can access apps directly from the buttons on the TV remote i. e. Netflix.
However when I try and access any app from the smart menu after pressing the home button none of the apps will load. I just get a blank screen. I can get back to the smart TV menu by pressing the home button again but can't get to any of the apps. Once this has happened I then can't get a tv picture after exiting the smart menu unless I turn the TV off and on again! Very strange.
I've tried turning off and on and a factory reset but nothing has helped. The firmware is updated to the most recent version which is V0000.01.00a.J0713
Any help gratefully received. Thanks
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For some reason the TV was also telling me that I had the latest update when I actually didnt. Hisense for some reason dont allow you to download the update from the internet but its all working now.
OPne final point to note for anyone that is following the same method - once it updated the region was switched to germany (where they do testing supposedly) so in order to get the uk apps (iplayer etc) you have to go into the settings and change the region back to the uk following the update!