Parking charge

Phaelok

Hi everyone,

I hope someone on this forum is able to offer some advice.

On Monday, 12th August I parked my car in a shopping centre car park. The carpark itself does not require a ticket to be collected on entry but payment is made at the machine at the end of the shopping centre. Number plates are recognised automatically using ANPC.

A week later I received a letter stating that I did not make payment and that I owe £50 if paid within 14 days, £85.00 outside this period. I challenge the fine as I made payment at the machine using cash. I did not ask for a receipt as it was only 60p to park for the hour. I was asked to key in my registration details on the machine and pay the amount according to the time I had parked.

Since making the initial challenge, the company in question, namely Horizon Parking, state that after further investigation they cannot find any record of payment and I am required to send proof within 14 days.

I have since contacted the shopping centre to see what can be done and the only other proof I can ask for is CCTV footage. Is this reasonable? Some have suggested to pay the charge outright and move on....but the fact is I paid the correct amount for parking my car but I have no proof.

I would be grateful for any advice.

Many thanks

KeithP

Have Horizon rejected your appeal?

If not, wait for that rejection letter/email.

If so, you need to be compiling an appeal to PoPLA.
Horizon's appeal rejection letter will have given you a PoPLA verification code.

Read post #3 of the NEWBIES FAQ sticky thread to discover how to create and submit a winning PoPLA appeal.

Phaelok

Hi there,

No, Horizon have not rejected the appeal but have asked for proof of payment. They have given me an extra 14 days to provide this.