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Halifax or Amazon at fault??

ihatedeskjets
Posts: 25 Forumite


My wife recently discovered Amazon US had been debiting her for 3 payments to Prime, not unusual as some people sign up to the trial without realizing but:
The debit card that was used had expired in Aug 2018, the payments were taken for July, Aug & Sept 2019 !
After checking all of our past and present Amazon accounts and the rest of the family we know it is not linked to any of our accounts.
Amazon have had us going round in circles telling us we need the transaction I.D's and Halifax are telling us there are no transaction I.D's then bouncing us back to Amazon with no help.
As I see it it's fraud / theft and should be covered under Visa Chargeback. Amazon have now been blocked completely from transactions but we want the £30 back.
How can Amazon continue to debit a card that is over a year out of date?
Any thoughts on this?
Thanks
The debit card that was used had expired in Aug 2018, the payments were taken for July, Aug & Sept 2019 !
After checking all of our past and present Amazon accounts and the rest of the family we know it is not linked to any of our accounts.
Amazon have had us going round in circles telling us we need the transaction I.D's and Halifax are telling us there are no transaction I.D's then bouncing us back to Amazon with no help.
As I see it it's fraud / theft and should be covered under Visa Chargeback. Amazon have now been blocked completely from transactions but we want the £30 back.
How can Amazon continue to debit a card that is over a year out of date?
Any thoughts on this?
Thanks
0
Comments
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It is likely that the payments on the old card have been carried forward as CPA transaction (Continuous Payment Authority). If your wife accidentally registered for Prime with Amazon US, then I suggest making an official complaint with Amazon US. The customer service for the USA Amazon is very easy to get through to and were particularly efficient and responsive in resolving my complaint when I received a faulty electronics product.I work within the voluntary sector, supporting vulnerable people to rebuild their lives.
I love my job0 -
My wife knows she has never signed up for Amazon Prime, no payments went out until July this year! If she or any other family member had subscribed to Prime we would have seen payments earlier.
I'm even more suspicious as this only showed up on her statements during the recent Halifax Outage / Disruption.0 -
I would still get hold of Amazon USA customer service on the phone. The transactions for Prime USA should be listed on your wife's Amazon account. They should have no trouble tracking the transaction if it has been correctly linked to her account.
Incidentally, I have just checked my credit card statement for an Amazon USA transaction last week, and there is a reference number linked to the transaction, showing on my online statement...I work within the voluntary sector, supporting vulnerable people to rebuild their lives.
I love my job0 -
Thanks but
We have checked all of the Amazon accounts within the family and that card is not linked to any of us nor are any Prime transactions.
The Halifax employee at our local branch insists there are no transaction I'D's and I don't see any on her bank statements, Amazon will not listen until we provide them ( hours on the phone and chat ) telling us they cannot search for the card number.
I was told to add the card to my wifes account then they can check transaction history however this is not possible as the expiry of the card was Aug 2018, they then sent us back to Halifax.
This is what we see on her bank statement:
19 Aug 19 DEB Amazon Prime US 12.99 VISAXR 1.20725
CD 3526 17AUG19 10.76
19 Aug 19 DEB NON-GBP TRANS FEE 2.99% CD 3526 17AUG19 0.32
19 Aug 19 DEB NON-GBP PURCH FEE CD 3526 17AUG19 0.50
The 3526 is the expired card.0 -
ihatedeskjets wrote: »We have checked all of the Amazon accounts within the family and that card is not linked to any of us nor are any Prime transactions.
Are you sure?
Amazon US accounts are a different login (possibly using the same details) than UK ones.
Either way, first call is amazon, they will be able to trace the card and give info. It could of course be someone stole the details in which case it is your fault (but the bank will probably help unfortunatly).
Additional: expriry dates often do not have effects on online transactions where they are re-occuring. As long as they started before the expiry date.0 -
ihatedeskjets wrote: »We have checked all of the Amazon accounts within the family and that card is not linked to any of us nor are any Prime transactions.
The Halifax employee at our local branch insists there are no transaction I'D's and I don't see any on her bank statements, Amazon will not listen until we provide them ( hours on the phone and chat ) telling us they cannot search for the card number.
I was told to add the card to my wifes account then they can check transaction history however this is not possible as the expiry of the card was Aug 2018, they then sent us back to Halifax.
This is what we see on her bank statement:
19 Aug 19 DEB Amazon Prime US 12.99 VISAXR 1.20725
CD 3526 17AUG19 10.76
19 Aug 19 DEB NON-GBP TRANS FEE 2.99% CD 3526 17AUG19 0.32
19 Aug 19 DEB NON-GBP PURCH FEE CD 3526 17AUG19 0.50
The 3526 is the expired card.
Under my customer name it says: "You are not a Prime member."
And then immediately underneath that, it says "Important Message
You are currently not a member of Amazon Prime. Click here to signup."
If you log on to your wife's Amazon USA account and then navigate to the Prime webpage, does it say that Prime is active? If it doesn't, then the listing on your wife's bank statement is misleading when it says "Amazon Prime US"...I work within the voluntary sector, supporting vulnerable people to rebuild their lives.
I love my job0 -
they will be able to trace the card and give info.
Additional: expriry dates often do not have effects on online transactions where they are re-occuring. As long as they started before the expiry date.
Amazon told us no they cannot trace the card, they need a transaction I.D and the payments have only just started in July this year, the card expired Aug 20180 -
Willing2Learn wrote: »Under my customer name it says: "You are not a Prime member."
And then immediately underneath that, it says "Important Message
You are currently not a member of Amazon Prime. Click here to signup."
Exactly! same on our Amazon accounts UK and US
We have never used it.
Someone else is using my wife's expired card for a Prime US membership and it only started debiting her bank from July this year. Surely it would make more sense if the debits had started back in 2018 before the card expired.:shocked:0 -
If you are clearly not Amazon USA Prime members then I would be going back to the Halifax UK bank, in the form of a written complaint, requesting that they process a chargeback on the three fraudulent transactions. (Be aware though, that I am not an expert on this, and you may be better off waiting for someone else with more knowledge on the chargeback system, to provide their input)I work within the voluntary sector, supporting vulnerable people to rebuild their lives.
I love my job0 -
Fairly simple - just tell Halifax these are unauthorised transacions on your account, you have never had Amazon Prime and request an immediate refund and a block on future payments.
Dont be fobbed off if they say to contact Amazon.
If they resist say that in that case you want to make a formal complaint.
Treat it in exactly the same way as if you had had a debit from Fred's Wok Repair Workshop, Singapore.0
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