We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Argos returns policy question
dstill
Posts: 97 Forumite
Hi, I bought a Trepass airbed from Argos about 15 months ago. I purchased a decent type as I was fed up of previous air beds lasting only a few months. My Trespass airbed has now sprung a leak due to one of the welds separating.
I have contacted Trespass and they have told me I need to take this up with Argos, however I don't have the receipt anymore. Could anyone advise what are my options please (other than by a new air bed or sleep on the floor when camping)?
I have contacted Trespass and they have told me I need to take this up with Argos, however I don't have the receipt anymore. Could anyone advise what are my options please (other than by a new air bed or sleep on the floor when camping)?
0
Comments
-
Do you have a bank statement which shows the purchase? That may be sufficient evidence for Argos.0
-
You don't need a till receipt to exercise your statutory rights. Ultimately it would be up to a court to determine on the balance of probabilities whether you bought the item at the time and place you claim to, but any types of evidence can be used to determine that e.g. witnesses.0
-
Impartial witnesses, your wife or best friend are not impartial and who else would be a witness after 15 months? Not going to happen.You don't need a till receipt to exercise your statutory rights. Ultimately it would be up to a court to determine on the balance of probabilities whether you bought the item at the time and place you claim to, but any types of evidence can be used to determine that e.g. witnesses.
Proof of purchase will be needed, the bank or CC statement may be enough evidence on this balance of probabilities but that still mean proof of an inherent fault. OP still has that hurdle to cross.0 -
However after 6 months the onus is on you to show it was an inherent fault. After 15 months use that is going to be tricky.0
-
First of all thank you for your replies.
I don't have a credit card statement with the transaction on unfortunately, have I got any other options available?0 -
It doesn't appear in your online transaction history for your CC?0
-
No, I closed my CC recently so don't have access to my statements anymore.0
-
My CC company emails me my monthly statements as PDF files .. yours didn't?0
-
Afraid not0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603.1K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards