Highview Charge on Hire Car whilst spending 1hr spending £170 in Tesco

MonkeyMonster

Post above edited to include these two links:

hxxps://drive.google.com/file/d/1TuC_t-Zbh9dCSPmaguyAkPi_5FE-QFmz/view

hxxps://drive.google.com/file/d/1OVmirM8b5tu-aeSQ6fmVeErJknNdqviw/view

The_Deep

Silence is golden

Le_Kirk

OP I suspect you are trying to use a certain image hosting site that goes by the name of tinypic. This is not liked by the MSE site due to reasons that now escape me. Try imgur or similar.

MonkeyMonster

I successfully uploaded the scans above.

Yesterday (21st September) the letter from Highview arrived at my old address. It says "Date of notice: 06/09/2019".

Europcar wrote to them with my details on 30 September. Does that mean they missed their 'within 21 day' deadline, or not?

Do you still advise that I use letter template number two in light of Europcar saying that I was driving at the time? Is that better than showing that I was shopping in Tesco at the time and spent a large amount?

I will send the appeal today, Monday.

Thank you for your help.

waamo

This is Highview. They cancel as soon as they see the template.

MistyZ

MonkeyMonster wrote: »

I successfully uploaded the scans above.

Yesterday (21st September) the letter from Highview arrived at my old address. It says "Date of notice: 06/09/2019".

Europcar wrote to them with my details on 30 September. Does that mean they missed their 'within 21 day' deadline, or not?

Do you still advise that I use letter template number two in light of Europcar saying that I was driving at the time? Is that better than showing that I was shopping in Tesco at the time and spent a large amount?

I will send the appeal today, Monday.

Thank you for your help.

As above, as this is Highview just appeal as Registered Keeper using the template which is in blue text in the Newbies' thread. No need to mention the spend at Highview, that's something to put in a landowner complaint to Tescos if it is necessary which it probably will not be. You just send the ordinary, regular template as it is, no more or less because Highview almost always cancel when they see it.

MonkeyMonster

Excellent - thank you for your help.

Just to be 100% clear, you are referring to this text:

Re PCN number:

I dispute your 'parking charge', as the keeper of the vehicle. I deny any liability or contractual agreement and I will be making a formal complaint about your predatory conduct to your client landowner and to my MP.

There will be no admissions as to who was driving and no assumptions can be drawn. Since your PCN is a vague template, I require ALL photos taken and an explanation of the allegation and your evidence, i.e.:

- If the allegation concerns a PDT machine, the data supplied in response to this appeal must include the record of payments made - showing partial VRNs - and an explanation of the reason for the PCN, because your Notice does not explain it.

- If the allegation involves an alleged overstay of minutes, your evidence must include the actual grace period agreed by the landowner. If you fail to evidence the actual grace period that applies at this site or suggest that only one period applies, this will be disregarded as an attempt to mislead. In the absence of evidence, it will be reasonably taken to be a minimum of twenty minutes (ten on arrival and ten after parking time) in accordance with the official BPA article by Kelvin Reynolds about 'observation periods' on arrival being additional and separate to a 'grace period' at the end.

- in all cases, you must include a close up actual photograph of the sign you contend was at the location on the material date.

Formal note:
Should you later pursue this charge by way of litigation, note that service of any legal documents by email is expressly disallowed and you are not entitled to assume that the data in this dispute/appeal remains the current address for service in the future.

Yours faithfully,

Redx

If this is a hire vehicle then scroll to the bottom of the first post in the newbies thread , read the advice and links for Edna basher advice and use the appropriate hire car template , not the blue text one (which is for private vehicles)

If this is a hire vehicle then you are not the RK

Coupon mad previously stated it doesn't matter which is used, but I believe in people using the appropriate template so I would use a hire car template , not the private vehicle template , either way the OP is most definitely not an RK and Europcar have no idea who was driving , just who was hiring

Fruitcake

The template you want is in blue text in post 1 of the NEWBIES. If that's the one you have quoted then it's the correct one to use.

In addition to all the above you should complain to the hire company, the BVRLA (the hire Co's trade association) that the hire Co sent incorrect information to the scammers despite having the correct and up to date information on file and on the hire agreement.
Irrespective of whether or not Scamview fold, you should point out that by using incorrect information it has prevented you, the hirer, from making an appeal within the scammers appeal timeframe, putting you at a sever disadvantage.
You expect therefore that the £40 will be refunded as a result of the inconvenience they have caused by their lack of professionalism. Point out that had the PCN not been forwarded to you by the current occupier of the address they misused, you could have been facing a court case or even had a CCJ against you without your knowledge.

Please also complain to your MP about this unregulated scam.

MonkeyMonster

Highview folded immediately, as you guys expected.

On the other hand Europcar, are being a nightmare. I sent them proof that the charge was cancelled six weeks ago. I just called Europcar for the seventh time. I have been told that this should not have taken so long, and it will be escalated, seven times now... I was promised a call back last week, and got no such call back.

I have just logged a formal complaint for the second time. (The first time the representative promised I would get an email confirmation of the formal complaint, along with the complaint number, alas nothing ever came through).

My formal complaint includes that they should never have sent my details to Highview Parking. They refer to them as 'the issuing authority' - and I had to keep explaining, that's the whole issue. They are not an issuing authority, and this is not a fine. They're a private company and this was not a fine, nor penalty. Europcar should never have given out my details.

And secondly, they should have refunded my money long before now (as they have agreed is their policy several times).

I logged a charge-back with my bank a week or so ago too. That will take up to three months though.

Thank you all very much for your help