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iphone 5s problem

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  • AnotherJoe
    AnotherJoe Posts: 19,622 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    As others have said, its a setting, not the phone, you dont need a new phone.
    ...though, if your deal allows you to upgrade at no cost, why not?
  • sheilavw
    sheilavw Posts: 1,669 Forumite
    Part of the Furniture 1,000 Posts
    thanks, installed firefox , turned wifi off. tried to load facebook and it says an SSL error has occurred and a secure connection to the server cannot be made, thats with the 4g
  • 20aday
    20aday Posts: 2,610 Forumite
    Ninth Anniversary 1,000 Posts Combo Breaker PPI Party Pooper
    Sorry I meant to ask Shelia if she was running iOS 12 on her iPhone 5s.

    Have you reset your network settings?
    It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.
  • sheilavw
    sheilavw Posts: 1,669 Forumite
    Part of the Furniture 1,000 Posts
    i did update it last week, connectd to power overnight. do i need to do something else?
    Thanks
  • buglawton
    buglawton Posts: 9,246 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    sheilavw wrote: »
    thanks, installed firefox , turned wifi off. tried to load facebook and it says an SSL error has occurred and a secure connection to the server cannot be made, thats with the 4g
    After you've done the network reset (which will mean you'll need to log into your WiFi once more), ensure you don't have any VPN profiles/remove them - procedure is probably unchanged from older IOS versions - https://www.giganews.com/support/vyprvpn/faq/ios/delete-vpn-profile-ios-7-8.html
  • sheilavw
    sheilavw Posts: 1,669 Forumite
    Part of the Furniture 1,000 Posts
    thanks for the clear instruction. Just done that. I've turned my wifi off so just using 4g. gone into google, keyed facebook. got the message ' safari cannot opene the page because it could not establish a secure link to the server'.
  • Is the time, date and time zone set correctly? That could cause this error.
  • sheilavw
    sheilavw Posts: 1,669 Forumite
    Part of the Furniture 1,000 Posts
    Thanks, yes time and everythings ok.
    Still no nearer. Shop did reset and put new sim in but its still the same. fb loads but no photos, also I cannot whatsapp photos either. I went back to the shop yesterday. She said that there was one update outstanding so I ran that overnight. She still says its probably a software problem and not a phone issue
  • buglawton
    buglawton Posts: 9,246 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Are you certain that in settings, mobile data is turned on?
    Get an Apple Genius bar appointment.
  • sheilavw
    sheilavw Posts: 1,669 Forumite
    Part of the Furniture 1,000 Posts
    thanks, yes mobile data is on. FB loads but just grey circles instead of photos. It also wont let me wats app any photos to contacts. Its all strange
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