Norton antivirus

giraffe69

Perhaps you could leave your baggage off the topic.

I think I'll decide what to post not you. I think you missed a dose of pills sometime earlier today.
Ask yourself a question. Will the OP think twice before returning for help when there are posters like you around?

If you'd rather not read what I've written then please put me on ignore.

EveryWhere

Perhaps some of the helpful members can actually try to help you;

We phoned the number on the screen and someone took our number so that someone could call us back. The guy who called took control of our laptop and said we had the Alureon virus and spent an hour trying to persuade us to buy better protection and tech support which would cost £149 + VAT.

At one point a Symantec screen came up on the laptop, and after a google search it looks like it may be a scam.

Has anyone had a similar experience ? We're taking the Norton product back today but not sure whether they will replace it, or if that would solve the problem

This is why I don't get involved with emotions when looking at an issue. Nothing gets done, since certain characters prefer instead to talk about their feelings.

As I stated earlier...good luck.

EveryWhere

giraffe69 wrote: »

This poster did. Windows 10=use defender. Earlier Windows version=use a freebie.

Of course I may also be a fool and be in line for a load of unpleasant responses. C'est la vie.

.

I don't know if you have replied to me.



If you have, perhaps it would be better for you to devote your energy to helping the OP with her technical issue.

RumRat

giraffe69 wrote: »

If you'd rather not read what I've written then please put me on ignore.

Welcome to the club.....;):)

that

Sea_Shell wrote: »

That's fool X 2 then...as I renewed our Norton in August and until just now, I didn't know that Windows 10 included antivirus either!! DOH!!!!

Only paid £15 for the basic package though....so not too gutted.

The thing is that the windows 10 a/v is fairly good, better than the free one i use, too aggressive on the dubious items I have, so I have to use a third party that is more lax, and lets stuff through.

£15 sale is not a biggie, but automatic re-billing and constantly pushing up the RRP, often leaves consumers out of pocket for a product they do not need

indianabones

Honestly - if you are sensible about where you and your household members browse and if you are sensible with your passwords. Then built in AV will be enough.

Kronkis

If the OP allowed the Scammer remote access to her computer, then the Scammer might still have control.

I'd be worried.

AndyPix

OP.


You need to clean the crap from your computer that was making this misleading windows pop up in the first place. As you can see, Norton is useless against this malware as it stated your computer was clean.


Download and run this https://www.malwarebytes.com/ (free download)


Let it scan your computer and remove the many files it will likely find.


Next , run this to tidy up the registry and scheduled tasks etc to ensure it doesn't self-reinfect ..


https://toolslib.net/downloads/viewdownload/1-adwcleaner/


Depending on your version of Windows, you may not need any 3rd party AV atall , so tell us, which windows are you using ??

charlies_mum

We've run malware bytes and it hasn't found anything

Will run the other cleaner as suggested. We're on windows 7 and have installed AV.

Thanks for the advice