Norton antivirus

charlies_mum

EveryWhere wrote: »

Good luck with that attitude. It seems that you didn't understand anything and now somehow think you have got one up on me because Currys refunded you. Sad.

Talk about missing the point....

My attitude was a response to your post. I am extremely grateful to the posters who offered advice. If we had purchased the product from a less reputable source I would have been extremely suspicious.

Why on earth would think I have one up on you for getting a refund ? I obviously have missed the point.

EveryWhere

charlies_mum wrote: »

My attitude was a response to your post. I am extremely grateful to the posters who offered advice. If we had purchased the product from a less reputable source I would have been extremely suspicious.

Why on earth would think I have one up on you for getting a refund ? I obviously have missed the point.

Your 'attitude' comes from you. Don't try to blame anyone else for your reactions.

You missed the point in that I was stating that you did not install the product at all, but simply utilise the Product key code, within your existing product.

I made no comment on how much you paid nor from whence you bought it.

My point was that we could have advised you that all you needed to utilise was the product key code or nothing at all.
So no need to worry about sources, as you would not be installing anything to your PC in any case.

The other thing is the number that you called. Likely nothing to do with the product you tried to install. Unless you think that Norton staff are trying to scam you

So what are you going to do now? This is my point. You have a resource here. Use it, before making suspect decisions.

Ask questions beforehand.

If you find my comments patronising, that is your issue.Try changing your perspective.

charlies_mum

EveryWhere wrote: »

Your 'attitude' comes from you. Don't try to blame anyone else for your reactions.

You missed the point in that I was stating that you did not install the product at all, but simply utilise the Product key code, within your existing product.

I made no comment on how much you paid nor from whence you bought it.

My point was that we could have advised you that all you needed to utilise was the product key code or nothing at all.
So no need to worry about sources, as you would not be installing anything to your PC in any case.

The other thing is the number that you called. Likely nothing to do with the product you tried to install. Unless you think that Norton staff are trying to scam you

So what are you going to do now? This is my point. You have a resource here. Use it, before making suspect decisions.

Ask questions beforehand.

If you find my comments patronising, that is your issue.Try changing your perspective.

Thank you for your advice. As previous posters have said, I don't need to buy an antivirus so will install one of the recommended free ones.

I am wary about posting on here as I do have limited technical knowledge and don't want to made to feel like a fool. Unfortunately your original post had exactly that effect.

EveryWhere

charlies_mum wrote: »

Thank you for your advice. As previous posters have said, I don't need to buy an antivirus so will install one of the recommended free ones.

I am wary about posting on here as I do have limited technical knowledge and don't want to made to feel like a fool. Unfortunately your original post had exactly that effect.

The previous posters have not advised you to install a free one.

If you feel like a fool.....

Get over yourself, swallow your pride and ask questions. Otherwise you will only be posting here after you have made your next blunder.

We are here to help. I don't care about your feelings.This is a board for solving technical issues. Not to salve your emotions. (hugs)

charlies_mum

RumRat wrote: »

If you have Windows 10 just use the inbuilt Windows security.

Or you can install any one of the many free packages available.
No requirement for you to pay for AV.

As above ^^^

Anyway, thanks for the advice.

Sea_Shell

That's fool X 2 then...as I renewed our Norton in August and until just now, I didn't know that Windows 10 included antivirus either!! DOH!!!!

Only paid £15 for the basic package though....so not too gutted.

EveryWhere

charlies_mum wrote: »

As above ^^^

Anyway, thanks for the advice.

Indded, most stated to just use the inbuilt security.

But it sounds as if you should clean up and lock down your device. How was he able to control your device remotely?

I guess it's best for someone else to help you. I would not want to make you feel uncomfortable by telling you what to do.

EveryWhere

Sea_Shell wrote: »

That's fool X 2 then...as I renewed our Norton in August and until just now, I didn't know that Windows 10 included antivirus either!! DOH!!!!

Only paid £15 for the basic package though....so not too gutted.

No need to feel like a fool. That's not the issue here.

giraffe69

The previous posters have not advised you to install a free one.

This poster did. Windows 10=use defender. Earlier Windows version=use a freebie.

Of course I may also be a fool and be in line for a load of unpleasant responses. C'est la vie.

I don't care about your feelings.

Clearly. Some posters help without all the aggressive baggage as OP has noted.

EveryWhere

giraffe69 wrote: »

This poster did. Windows 10=use defender. Earlier Windows version=use a freebie.

Of course I may also be a fool and be in line for a load of unpleasant responses. C'est la vie.

Clearly. Some posters help without all the aggressive baggage as OP has noted.

You might be. But that has nothing to do with this issue. Perhaps you could leave your baggage off the topic.