Compensation for damaged credit report

abbeyhyde

A while back, a well known credit card company messed up my statements, and reported none payment to the credit reference agencies.

I reported the problem to them at the time and received an apology via email, but the none payment marker remained on my file.

Over time I had other credit card companies reducing my credit limit, and putting up the interest rates.

I'm now pursuing them again for compensation:

"
Increased out-of-pocket expenses, such as payments on high interest loans for which damaged credit did not qualify you for lower interest rates.
Loss of credit capacity, such as credit limits lowered.
Loss of credit expectancy, i.e., no longer applying for credit as you did previously, as you know you will simply be turned down.
Aggravation, loss of time, and/or loss of credit reputation.
"


Their excuses for not compensating me:

It was too long a go, there is no way of telling whether or not the marker was ever placed on my credit file. - Even though the statement indicated so.
They have no record of my initial complaint even though I've shown proof via emails, with reference numbers.
They can't find any harsh terms caused by them, even though they have credit card statements and emails explaining the interest rate hike.


Has anybody had any experience like this? any advice would be appreciated.

thanks

Willing2Learn

Your post implies that this was a long time ago. How many years ago was the original complaint (the date will be on the email)? If it was so long ago that the negative markers have dropped off your credit file, then there would be no point in complaining.

abbeyhyde

It was 10 years ago. Obviously the marker is no longer on my credit report.
The damage done was felt in the first 2 years, but they did absolutely nothing when I first complained.

Willing2Learn

abbeyhyde wrote: »

It was 10 years ago. Obviously the marker is no longer on my credit report.
The damage done was felt in the first 2 years, but they did absolutely nothing when I first complained.

They sent you an email apologising for their error. Your subsequent 10 year silence indicated that you accepted the email as a resolution to the complaint.

I really don't think you have any good reason to try and re-open the complaint (or to make a fresh complaint)

sourcrates

Ten years ago ?

I would usually uphold anyones right to complain about a product/service/or bad treatment, but why wait ten years ?

If you had complained at the time, then fair enough, but ten years down the line, no evidence will exist on their systems now, it simply cannot be investigated, and it would be time barred anyway under sec 14A Limitations Act 1980, sec 4 & 5 would be applicable, you must have realised the detriment a late payment marker would have at the time surely ?

Covered here :

http://www.legislation.gov.uk/ukpga/1980/58

EDIT :
Seen latest post.

You should have escalated your initial complaint to the FOS/ICO at the time, not just let it slip, they would have reached a conclusion for you at the time.

robatwork

I don't think any judge will look kindly on such a stale claim.

In your position I would take any offer they make to you as court will be an expensive waste of time.

jimbo26

I think you are wasting your time. I'm no expert but I think there is a time limit to bringing a claim. 6 or 7 years seems to stick in my head. I'm sure someone with greater knowledge will chip in.

jimbo26

Looks like six years https://www.compactlaw.co.uk/free-legal-information/small-claims-court/time-limits.html

DCFC79

You say you complained and they emailed you but the none payment marker remained on your file but why not contact the FOS at the time about it ?


Id let it go to be honest.

boo_star

It's not the school holidays again is it?