Fridge Freezer broken after 2 months!

dan23uk

Hi all, I purchased a Bosch fridge freezer from Currys, which was delivered on 16th July.

Last night the fan made a horrendous sound and ground to a halt. Subsequently the fridge is no longer cold. I've tried all the troubleshooting options.
I called Bosch this morning to arrange a repair for Monday, but they will not cover consequential loss ~ i.e the cost of food in the fridge that will need to be disposed of.

Do I have any chance I can claim these losses through Currys?

I have already had the fridge repaired once - it was delivered with damaged doors, and have had to take 2 days off work for them to fix this, one day waiting in all day for Bosch to arrive and agree that the doors were damaged, and a second day for them to replace the doors.

Does the fact it has been repaired once mean I can request a replacement or refund, or would it have to be the same fault reoccurring?

Any help/advice would be much appreciated

Dan

neilmcl

Yes, you do not have to accept a repair but you must take this up with Currys.

davidmcn

dan23uk wrote: »

they will not cover consequential loss ~ i.e the cost of food in the fridge that will need to be disposed of.

Do I have any chance I can claim these losses through Currys?

No, you'd need to use your own insurance for that sort of thing. Your statutory rights are only for the repair/replacement/refund of the item itself.

dan23uk

davidmcn wrote: »

No, you'd need to use your own insurance for that sort of thing. Your statutory rights are only for the repair/replacement/refund of the item itself.

I thought this may be the case. Currys will reimburse for freezer goods but not fridge as they are classed as perishables!

Took me almost half a day, being passed from pillar to post by Currys, but as it stands they will be replacing the fridge freezer. Although I have to spend another day waiting between 7am-5pm for a Bosch engineer to come out and confirm the fridge is broken, then another day before I can call Currys back to arrange a replacement, and a further day at some point in the future to wait in for them to deliver the new one.

It's not the end of the world, but incredibly frustrating to left with no fridge for what will be at least the best part of a week, plus the fact I will have wasted 4 days off work waiting for these visits.

theonlywayisup

dan23uk wrote: »

I thought this may be the case. Currys will reimburse for freezer goods but not fridge as they are classed as perishables!

Took me almost half a day, being passed from pillar to post by Currys, but as it stands they will be replacing the fridge freezer. Although I have to spend another day waiting between 7am-5pm for a Bosch engineer to come out and confirm the fridge is broken, then another day before I can call Currys back to arrange a replacement, and a further day at some point in the future to wait in for them to deliver the new one.

It's not the end of the world, but incredibly frustrating to left with no fridge for what will be at least the best part of a week, plus the fact I will have wasted 4 days off work waiting for these visits.

How is it 4 days off work?

dan23uk

theonlywayisup wrote: »

How is it 4 days off work?

It was delivered with damaged doors. I had a day off waiting for an engineer to come and spend 30 seconds confirming the doors were damaged, and a second day for the doors to be replaced.

I now have to wait in all day again for an engineer to probably spend another 30 seconds confirming it's broken (again) and a fourth day for the replacement fridge to be delivered.

SHAFT

dan23uk wrote: »

It was delivered with damaged doors. I had a day off waiting for an engineer to come and spend 30 seconds confirming the doors were damaged, and a second day for the doors to be replaced.

I now have to wait in all day again for an engineer to probably spend another 30 seconds confirming it's broken (again) and a fourth day for the replacement fridge to be delivered.

Get a new one delivered on your day off.

shaun_from_Africa

SHAFT wrote: »

Get a new one delivered on your day off.

Or when the appliance has been inspected and the fault confirmed, ask for a full refund instead of a replacement then shop around and see if you can find a seller who will give timed deliveries so you don't have to wait in all day.

m0bov

davidmcn wrote: »

No, you'd need to use your own insurance for that sort of thing. Your statutory rights are only for the repair/replacement/refund of the item itself.

Wrong, you can claim for the food from currys. I did the same with ao when my freeze packed up. But you need to approach currys for the replacement or repair.

davidmcn

m0bov wrote: »

Wrong, you can claim for the food from currys.

It's nice if they offer it, but my point is that you don't have a statutory right to consequential losses.

m0bov

davidmcn wrote: »

It's nice if they offer it, but my point is that you don't have a statutory right to consequential losses.

My point is you do. I used it to claim for wasted food.