MSE News: New sharia account offers 1.6% easy-access savings - but should you get it?

JohnRo

I've no problem whatsoever logging into my account.

I did get an email today saying I have an incomplete application though and that I need to contact them on the 0800 number, that despite already depositing the minimum amount.

I think it's the app form and signature they need, it's in the post but I didn't return it quickly.

Having tried to call and verify I gave up. The call wait times are truly horrendous.

soulsaver

JohnRo wrote: »

I've no problem whatsoever logging into my account.

Having tried to call and verify I gave up. The call wait times are truly horrendous.

Yep often the case when a top saving account launched; even though it's been withdrawn they'll still be dealing with the 'fallout'.

I've had no probs getting through in normal circumstances in the past... or even when they top the market with their fixed rates.

I kind of wish they hadn't done both 'cos I already had 2 FTBs with them, so couldn't take much advantage of the saver.

mrchagle

soulsaver wrote: »

Note it sometimes is slow to load.

Hi again,

I've tried what you suggested and all I get "deposit information" screen, with a few paragraphs of text. I've tried waiting for a few minutes, still doesn't load any FT accounts.

;-(

soulsaver

mrchagle wrote: »

Hi again,

I've tried what you suggested and all I get "deposit information" screen, with a few paragraphs of text. I've tried waiting for a few minutes, still doesn't load any FT accounts.

;-(

Sorry - I didn't actually read your question in detail - I was adding to another poster's reply:

Yes it does have to be funded before you'll see it, because they hold your transferred funds in a holding account until it reaches the sum you indicated in the application.

mrchagle

soulsaver wrote: »

Sorry - I didn't actually read your question in detail - I was adding to another poster's reply:

Yes it does have to be funded before you'll see it, because they hold your transferred funds in a holding account until it reaches the sum you indicated in the application.

Thanks very much. I best go stick some money in it now! ;-)

SevenOfNine

I was going to open a fixed term deposit account with them, but not yet sure if this thread has put me off altogether! I'll study it a bit more before committing myself (& I've logged a "call back" with them so I'll see how long it takes for a response).

Before starting an on-line application it states I'll need my NI number, but it also seems like I might need assorted ID/address documents as well, either in branch in person or certified copies.

No local branch & I can't be asked to pay for certifying things, can anyone who wasn't previously a customer confirm I WILL need to post documents? Never had to before with NI & a nominated bank a/c.

KTF

I wasn't asked to send anything in when it came to the instant access account. I cant imagine that the process will be any different for the fixed term accounts.

mrchagle

SevenOfNine wrote: »

I was going to open a fixed term deposit account with them, but not yet sure if this thread has put me off altogether! I'll study it a bit more before committing myself (& I've logged a "call back" with them so I'll see how long it takes for a response).

Before starting an on-line application it states I'll need my NI number, but it also seems like I might need assorted ID/address documents as well, either in branch in person or certified copies.

No local branch & I can't be asked to pay for certifying things, can anyone who wasn't previously a customer confirm I WILL need to post documents? Never had to before with NI & a nominated bank a/c.

I've opened both types of accounts, fixed term and also an everyday saver. I didn't have to send any paperwork off. I supplied my NI details when signing up, a few days later I got my welcome letter along with online details and that was that. Very simple process.

The only thing to return to them, is the signature form. But they supply a repaid envelope for that.

mrchagle

Hi.

I see Al Rayan now have a IOS App. However I am having trouble logging in. It doesn't appear to recognise my online credentials.

Anyone else downloaded and able/not able to login via the App?

soulsaver

SevenOfNine wrote: »

I was going to open a fixed term deposit account with them, but not yet sure if this thread has put me off altogether! I'll study it a bit more before committing myself (& I've logged a "call back" with them so I'll see how long it takes for a response).

Before starting an on-line application it states I'll need my NI number, but it also seems like I might need assorted ID/address documents as well, either in branch in person or certified copies.

No local branch & I can't be asked to pay for certifying things, can anyone who wasn't previously a customer confirm I WILL need to post documents? Never had to before with NI & a nominated bank a/c.

In short, no they can't.

They can say what THEIR experience was but that won't guarantee it'll be the same for you, either way.

You could just apply and if asked for certified stuff, not bother.