Sim Only Mobile help!! 11 September 2019 at 2:05PM edited 30 November -1 at 1:00AM in Mobiles 2 replies 522 views

FRANKJOHNSONMUSIC

The circumstances of this so called debt are that "Three" offered me a phone contract at £20 per month. Prior to accepting this they rang & offered me the same deal on better terms.
I accepted the better terms ie £18pcm.
They were however collecting (unnoticed by me) the £20pcm as well. This continued till for reasons they have failed to share with me, they stopped collecting from my account [No cancellation of DD by me!!], They then waited for a period and informed me that my account is in arrears. Now not only do they want arrears for their failure to collect the direct debit for the "never was contract" but also punitive penalty costs for non payment.
They agree that the phone number attached to the account has clearly never been used and that they aware that I have an active 3 number and account which has a completely different number to the one in dispute. I have also explained in detail that I have never had a sim card for the non existent account, never accessed it and yet in dealing with this matter they claim to have rung me to discuss it. Quite clearly they are not ringing my active number but that of the dormant, unused, non existent and in my opinion blatantly missold account!!
What can I do?.....

Willing2Learn

Make an official written complaint to Three (sent by Royal Mail). Make it clear that this was a duplicated account that had remained dormant. Also stipulate that you want the duplicated account removed from all your credit files (I am assuming you regularly check your three credit files for accuracy). If your complaint is not upheld, then you can escalate to OFCOM

mobilejunkie

Willing2Learn wrote: »

Make an official written complaint to Three (sent by Royal Mail). Make it clear that this was a duplicated account that had remained dormant. Also stipulate that you want the duplicated account removed from all your credit files (I am assuming you regularly check your three credit files for accuracy). If your complaint is not upheld, then you can escalate to OFCOM

Not OFCOM - the Ombudsman.