Can E.on force me to have a smart meter?

Gerry1

Highland76 wrote: »

section 1.4.2

It states 'We may contact you at any time to offer you a smart meter', so it's not compulsory, as has been confirmed before.

Former_E.ON_Company_Representative:_Malc

velgor wrote: »

@ E.ON Company Representative

I'm on Fix Online v6. I've just received two texts telling me that "when you signed up to your energy tariff you agreed to have a smart meter fitted". This is the first I've heard of it. Can you show me where this agreement is please? I've read the T&Cs and can't see anything.

Thanks

Hello velgor and welcome to the Forums.

Fix Online v6 was withdrawn from sale in January 19. As above in my reply to Therealjcm and the thread metrobus mentions, with this tariff you only agree to be contacted about smart meters and can refuse our offers to have them fitted. The relevant T&C is 1.4.2.

This is different to the tariff Highland76 links to. This is the Fix Online Exclusive range. Here, version 6 was withdrawn from sale in August 19. Again, customers only agree to be contacted about smart meters and the relevant T&C for this tariff is 11.1.

The T&Cs on many of our tariffs have been changed recently and some of our messaging, including texts, is lagging behind. I've raised this here and asked for these automatic messages to be updated. Please ignore the texts if you don't want smart meters.

Thanks velgor.

Malc

Former_E.ON_Company_Representative:_Malc

Highland76 wrote: »

section 1.4.2
https://www.eonenergy.com/for-your-home/products-and-services/Tariff-terms-and-conditions/2019/q2/fix-online-exclusive-revised?utm_source=SP01u&utm_medium=email&utm_campaign=E4937&ccode=E4937

Hello Highland76 and many thanks for posting the link.

As above, I'm not sure this is velgor's tariff. Nevertheless, it's a good link as the T&C about smart meters can be seen.

Thanks again.

Malc

Former_E.ON_Company_Representative:_Malc

metrobus wrote: »

velgor the eon rep has already answered this on the other thread for me. I am on the same tariff.

You agree to be contacted only, you do not need to agree.

I am still getting the texts and emails which I just ignore.

Now the government has pushed back the date to 2024 that
Smart meters need to be fitted Eon may stop sending out these
misleading and simply incorrect texts and emails.

Spot on metrobus.

Please ignore the texts/emails if you don't want smart meters. I've raised this here already and will give the relevant people a push.


Despite the recent media announcement, we're still committed to our plan to offer smart meters to all our customers by the end of 2020.


Thanks metrobus.

Malc

Former_E.ON_Company_Representative:_Malc

Gerry1 wrote: »

It states 'We may contact you at any time to offer you a smart meter', so it's not compulsory, as has been confirmed before.

I can confirm that Gerry1. Smart meters are optional and customers can turn down our offers to fit them at any time.

Thanks Gerry1.

Malc

suchgreatheights

Thanks for your reply, Malc, but I have switched rather than go through any more hassle from your colleagues. I don't see why I should have to give Eon a reason for not wanting a smart meter, the fact I want to opt out should be enough. I don't think that changing tariff is a sufficient reason to opt someone back in either if they have opted out previously. I don't want to be passed around between teams, having complaints raised and responded to, I just wanted a simple opt out. I object strongly to the way your company is dealing with smart meters and having been a customer for several years I'd just had enough.

E.ON_Company_Representative:_Malc wrote: »

Hello suchgreatheights and sorry to hear you're hacked off with us.

What tariff are you on? With some of our tariffs, the T&Cs include a section where customers agree to be contacted about smart meters. As above in my reply to Therealjcm, this is section 11.1 in the T&Cs of the relevant tariffs.

When customers opt out of smart meters we ask them why they're against them as we've come across a wide range of reasons for declining these meters. Sometimes we're able to sort these objections. For instance, the new SMETS2 meters take away the objection of not being able to change supplier and stay smart. This triggers another contact to see if the new circumstances have led to a customer changing their mind about going smart.

If we're not able to sort your objections please speak with our smart teams (contact details are on our website) and ask for a long term opt-out. They'll talk to you about your objection, raise a complaint and transfer you to a specialist team who will agree the opt-out.

Thanks suchgreatheights.

Malc

Former_E.ON_Company_Representative:_Malc

suchgreatheights wrote: »

Thanks for your reply, Malc, but I have switched rather than go through any more hassle from your colleagues. I don't see why I should have to give Eon a reason for not wanting a smart meter, the fact I want to opt out should be enough. I don't think that changing tariff is a sufficient reason to opt someone back in either if they have opted out previously. I don't want to be passed around between teams, having complaints raised and responded to, I just wanted a simple opt out. I object strongly to the way your company is dealing with smart meters and having been a customer for several years I'd just had enough.

Sorry to lose you suchgreatheights. I've passed on your comments about opt-outs. Thank you for this.

As per my earlier post, we ask customers why they don't want smart meters so we can better understand their objections. We've a regulatory obligation to offer smart meters to all our customers and the more information we have, the more relevant we can make these offers. Customers can ignore our requests for feedback.

Sorry again to lose you suchgreatheights.

Malc