Giffgaff account suspended and sim deactivated

holdontolife91

Hey Everyone,

My mum recently had her giffgaff account suspended and sim deactivated without any reasoning and I'm struggling to get in contact with them to find out why. Has anyone else had similar problems with giffgaff.

Thanks

Inner_Zone

When was it last used?

holdontolife91

Inner_Zone wrote: »

When was it last used?

It was used last month, but the thing is my mum had alot of problems with her phone and she wasn't able to use it as much as she would normally do.

Norman_Castle

How do you contact giffgaff by phone?
GiffGaff Customer Service. The only GiffGaff customer service number is 0113 272 2000. The staff support is available round the clock on all working days. The company has a single phone line for all its troubled customers.13 Mar 2017


Registering online might be easier or cheaper. https://www.giffgaff.com/boiler-plate/contact

holdontolife91

Tried the number but it just kept on ringing

RumRat

I hate to say it but she may have been scammed.

I hope she didn't click on any email links and enter any details.


See here.....https://community.giffgaff.com/d/22708021-security-update-phishing-smishing-and-sim-swaps

psychic_teabag

holdontolife91 wrote: »

It was used last month, but the thing is my mum had alot of problems with her phone and she wasn't able to use it as much as she would normally do.

To be specific: was that for an outgoing or incoming call ? You need to do something chargeable (outgoing call or text every 6 months) to keep it alive.

giffgaff do send me an email warning after about 5 months of inactivity, to remind me to use it or lose it. (gg sim is in my emergency backup phone.) But bviously you'd have to register with an email address to get that.

badger09

holdontolife91 wrote: »

Hey Everyone,

My mum recently had her giffgaff account suspended and sim deactivated without any reasoning and I'm struggling to get in contact with them to find out why. Has anyone else had similar problems with giffgaff.

Thanks

holdontolife91 wrote: »

Tried the number but it just kept on ringing

Can she still log into her giffgaff account? If so, she can contact an agent. If not, have a look at the community forum here

https://community.giffgaff.com/d/33003855-i-can-t-log-in-to-my-account