BMW Good will repair cost

Marky4040

So I contacted the used car dealer and yes they just fobbed me off with , it's nothing to do with us, you should have taken extended warranty, we sell 700 cars a month we can't repair them all free of charge.

I pointed out that I've not had the car a 12 month and under current consumer legislation they are still liable but I would have to prove the fault existed at purchase. I said all I'm asking for is a contribution to my BMW repair cost since your dealership clealry states how your better than the rest with fairness, transparancy, good value, great customer care etc. How exactly are you being fair to me now?

The guy then stated because BMW have offered to pay part they are admitting liability and should cover all of the cost. I said that isn't correct, they don't have to pay anything as I didn't buy it from them.

Anyway after much more discussion he agreed to discuss it with the owner and get back to me. A really disappointing response after explaining everything.

foxtrotoscar_2

AdrianC wrote: »

I suspect the car is currently parked in the dealer's workshop with the old box on a pallet next to it...

The OP says the gearbox has been put back in.

AdrianC

Marky4040 wrote: »

I pointed out that I've not had the car a 12 month and under current consumer legislation they are still liable but I would have to prove the fault existed at purchase.

That is the big "but". So big that it effectively cancels out the previous clause, since you quite simply can't.

The guy then stated because BMW have offered to pay part they are admitting liability

He's wrong - they aren't admitting anything. They're making a goodwill contribution, and they will be very careful not to admit liability as part of that.

and should cover all of the cost.

...and he's definitely wrong with that, too.

I said that isn't correct, they don't have to pay anything as I didn't buy it from them.

Correct, but we come straight back to the inability to prove the fault was present at the time of purchase.

foxtrotoscar wrote: »

The OP says the gearbox has been put back in.

Yes, I know. But I suspect that's part of the chinese whispers.

Marky4040

I've had this response from the dealer I bought it from. I'm aware a good will IS NOT an admission of liability, they don't seem to understand this.

Thank you for your time on the phone earlier, further to our conversation in regards to contribution towards the labour of the new gearbox, My Manager has come to the conclusion that we will not be considering any contribution cost towards the repair.



I would strongly recommend contacting BMW Customer Care UK and escalating the issue further as they have accepted liability on a part that is faulty from there behalf of manufacturing.

I understand this may not be the answer you was looking for but due to purchase date, no warranty and BMW accepting liability we will not cover any cost.

Marky4040

Ps the gearbox is back in and the car is drivable.

motorguy

AdrianC wrote: »

I suspect misunderstanding.

If the OP wants to take the (dismantled) car now, it'll be £575 for the work done to date.
If the OP wants to drive the fixed car home, the total bill will be £1,500. That'll include the 20% of the parts cost. as well as the diagnostic computer time to make the new box talk properly to the rest of the car, as well as the extra time to put it back over dismantling - adjustment/road-testing etc.

Ah yes, getting it now.

fred246

motorguy wrote: »

So lets get this straight :-

You'd prefer "Dave's Reconditioned Gearboxes Limited" down some back street than a BRAND NEW, warranted, gearbox from BMW? :eek:

AND you havent factored in the cost of getting the gearbox pulled out, taken to Dave, left with Dave until he gets round to stripping it and rebuilding it, getting it back from Dave, and getting it build back in to the car AND the cost of a hire car in the fortnight or so thats likely to take end to end?

They remove the gearbox, put it through their remanufacturing facility and replace it for £1k. Normally a faulty gearbox will only have a very small part that needs replacing. Throwing the whole lot in the bin is a bit silly.

Mercdriver

fred246 wrote: »

They remove the gearbox, put it through their remanufacturing facility and replace it for £1k. Normally a faulty gearbox will only have a very small part that needs replacing. Throwing the whole lot in the bin is a bit silly.

You think that BMW just throw them in the bin? You don't think they will recycle the parts that do work back into the chain somehow? Either themselves or through a third party?

You certainly think you know a lot...

motorguy

fred246 wrote: »

They remove the gearbox, put it through their remanufacturing facility and replace it for £1k. Normally a faulty gearbox will only have a very small part that needs replacing. Throwing the whole lot in the bin is a bit silly.

Where did i say it would be thrown in the bin?

I've no doubt the gearbox metals are at very least recycled, but theres not a pups chance BMW strip down a faulty unit, find and replace the faulty parts and any worn parts, then resell it as new. Wouldnt be worth their while.

Because lets not forget BMW will be buying the gearboxes in - they wont make them themselves and they probably arent paying more than £1,000 for them. The "goodwill" gesture just means BMW arent taking massive profit on that unit - in fact they probably have some sort of buy back / credit deal with ZF or whoever built it that any returned BMW get a credit back to their account.

But i would rather have that than something "reconditioned" by Dave's Gearboxes down some backstreet for the same price.

fred246

The car will never be the same again. Mechanics just don't work to a high enough standard for that to happen. Removing the gearbox and replacing it will cause damage. Pipes and cables won't be clipped back. Parts will be binned. Bolts will be missing. BMW hopefully won't often remove a gearbox. My transmission centre do it many times a day. Their remanufacturing facility processes thousands of gearboxes a year mainly for other garages. I would much rather have someone work on my car doing something they are used to doing than something they do occasionally.